OUR COMPANY

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO

The Logistics Coordination Lead is a single, dedicated individual-contributor role owning back-of-house device operations for that program: ordering, provisioning, prep, staging, shipping, on-site distribution support, and return reconciliation across the full warehouse → event → warehouse cycle. You will also provide on-site device distribution support at the guest-facing wearables setup, onboarding, and troubleshooting station, all while working alongside partners and stakeholders, and interacting directly with VIP guests at high-visibility events.

KEY RESPONSIBILITIES

Device Prep, Provisioning & Readiness

Own end-to-end device prep for assigned events: sourcing, firmware updates, provisioning, account setup, QR/serial scanning, charging, fitting accessories, and packaging to presentation standard.
Execute at-scale provisioning reliably against established throughput rates, using existing batch and firmware-caching workflows (reference: ~10 units/hour; 500+ units for a large event).
Plan backwards from known throughput to build realistic prep schedules: calculating lead time, staffing hours, and station setup needed to hit each event's device-ready date, and flagging early when volume or timeline exceeds available capacity.
Establish and document repeatable provisioning SOPs and readiness checklists so prep quality is consistent event to event, and so partner-team or temporary staff can execute to standard when event volume exceeds one person's capacity.
Train and brief surge/floater support from partner teams on prep and distribution standards ahead of high-volume events.
Provide on-site provisioning support where device counts and timelines require it.

Inventory & Asset Management

Serve as the dedicated Inventory Prep Lead for assigned Medium and Large events, replacing the current ad-hoc coverage model. "Lead" denotes functional ownership of device readiness, not people management.
Maintain inventory tracking and chain of custody via client infrastructure and/or local warehouse systems, including serialization and asset tagging.
Manage post-event device collection, return processing, restocking, damage assessment, and serial number reconciliation.
Support quarterly cycle counts and variance reconciliation for program inventory.
Manage secure staging and storage of high-value and pre-release hardware.

Shipping & Event Logistics

Own the warehouse → event → warehouse flow: inbound/outbound shipping, freight coordination, timelines, and contingency routing.
Coordinate coverage for East Coast and out-of-region events supported out of the Bay Area facility, flagging lead-time and capacity risk early.
Build and maintain the device logistics run-of-show for each event, aligned to the broader event production timeline.

Day-Of Hardware Support

Provide first-line hardware support on-site: device swaps, hot-spare deployment, charging and connectivity checks, and rapid diagnosis of physical or device-level failures.
Perform on-site provisioning where event volume or late guest additions require it, working to the same standards as warehouse prep.
Troubleshoot to the boundary of the role and escalate cleanly — firmware issues at scale, account and connectivity issues, event-level and guest-experience issues to the Event Production Manager.
Maintain an on-site hardware support kit — spares, cables, chargers, tools, and consumables — and own its readiness before every event.

On-Site Smart Bar Distribution Support