# Senior Applications Support Specialist at Ensono

> India · Senior · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aensono%3A4740876005 (read 2026-11-05).

## Facts (observed)

- Company: [Ensono](https://alderhq.app/companies/ensono)
- Location text: Pune, India; Pune, India
- Where it can be done from (inferred): India (evidence: "Location lists "pune"")
- Posted: 2026-10-12 (25 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://ensono.com/company/careers/jobs-board/?gh_jid=4740876005
- Skills listed (inferred): Python, Java, C#/.NET, SQL, Distributed systems

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (India, n 5): p25 ₹12.2L, median ₹16L, p75 ₹16.6L
- Licensed UK sponsor: registered as "Ensono Limited" (checked 2026-11-03, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers))

## Description (the employer's text)

### Key Responsibilities

### Incident & Problem Management

- Lead major incident (MI) bridges and restore service with minimum business impact.
- Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
- Own technical RCAs, drive long‑term and systemic remediation.
- Identify recurring failure patterns and risks.
### Reliability Engineering

- Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
- Tune JVM parameters, analyze thread/heap dumps, and improve performance.
- Influence application architecture for fault tolerance, scalability, and recoverability.
- Validate DR readiness, failover behavior, and resilience testing outcomes.
### Change, Release & Risk

- Provide technical approval and risk assessment for high-risk changes.
- Enforce operational readiness for new apps and major releases.
- Ensure changes meet audit, compliance, and regulatory expectations.
### Automation, Monitoring & Observability

- Build advanced automation using Shell/Python/PowerShell.
- Develop frameworks for health validation, automated recovery, and compliance checks.
- Define observability standards; optimize alerts and improve MTTR.
### Leadership & Mentorship

- Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
- Act as a trusted technical advisor to stakeholders and leadership.
### Skills & Qualifications

### Technical (Mandatory)

- Strong knowledge of application architecture, distributed systems, and middleware.
- Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
- .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
- Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
- Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
- Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.
### Reliability & Operations

- Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
- Experience in regulated production environments.
### Soft Skills

- Strong technical leadership and decision‑making.
- Clear communication during high‑pressure incidents.
- Ownership mindset and business awareness.
### Experience & Education

- 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
- Bachelor’s degree in Computer Science/Engineering or equivalent.
- ITIL, cloud, or industry certifications (preferred).
- Banking/financial domain experience (preferred).
### Working Conditions

- On‑call and after‑hours support as required.
- Fast‑paced environment with multiple priorities.
- Hybrid working model

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aensono%3A4740876005 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.