# Manager, Application Support at Ensono

> India · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aensono%3A4737560005 (read 2026-11-05).

## Facts (observed)

- Company: [Ensono](https://alderhq.app/companies/ensono)
- Location text: Pune, India; Pune, India
- Where it can be done from (inferred): India (evidence: "Location lists "pune"")
- Posted: 2026-10-15 (21 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://ensono.com/company/careers/jobs-board/?gh_jid=4737560005

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (India, n 9): p25 ₹22.9L, median ₹31.4L, p75 ₹59.5L
- Licensed UK sponsor: registered as "Ensono Limited" (checked 2026-11-03, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers))

## Description (the employer's text)

### Team Management

- Lead, mentor, and develop a team of application support specialists.
- Assign tasks and responsibilities, ensuring efficient workload distribution.
- Conduct regular performance evaluations and provide feedback to team members.
- Encourage adoption of modern operational practices, including SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.
### Support Operations

- Oversee the day-to-day operations of the application support team.
- Ensure timely and effective resolution of incidents and service requests.
- Develop and implement support processes and best practices to improve service delivery.
- Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline.
- Ensure adherence to ITIL practices to maintain consistent and structured service operations.
### Incident and Problem Management

- Monitor and manage the incident lifecycle, ensuring adherence to SLAs.
- Analyze incident trends and identify root causes of recurring issues.
- Collaborate with development and infrastructure teams to implement permanent solutions.
- Conduct structured Root Cause Analysis and ensure follow‑through on preventive and corrective actions.
- Utilize basic SRE metrics (like error patterns or service health indicators) where relevant to improve reliability.
### Stakeholder Collaboration

- Work closely with business units to understand their application needs and priorities.
- Liaise with vendors and third‑party service providers to ensure optimal application performance.
- Communicate effectively with stakeholders regarding application issues and updates.
- Collaborate with engineering, DevOps, or SRE teams during releases, upgrades, and planned enhancements to ensure smooth and reliable deployments.
### Continuous Improvement

- Identify opportunities for process improvements and automation within the support function.
- Lead initiatives to enhance application performance, reliability, and user experience.
- Stay updated on industry trends and emerging technologies to drive innovation.
- Apply relevant SRE concepts — such as proactive monitoring, stability improvements, and automation — to strengthen overall service quality.
### Reporting and Documentation

- Generate and present regular reports on support activities, performance metrics, and improvement initiatives.
- Ensure the maintenance of comprehensive support documentation and knowledge base articles.
- Track operational performance, including SLAs and relevant reliability indicators, to support continuous service improvements.
### Education

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- A Master’s degree or relevant certifications (ITIL, Cloud, SRE Foundation) is a plus.
### Experience

- 10+ years of overall experience in IT, with strong exposure to application support, IT operations, or production systems.
- Proven experience in an Application Support, Application Management, or IT service management role.
- Minimum 3–4 years of experience leading and managing a technical/application support team, including performance management and team development.
- 5+ years of hands-on experience in application support or a related domain, with strong troubleshooting and analytical skills.
- Experience working with ITIL processes such as Incident, Problem, Change, and Service Request Management.
- Understanding or practical exposure to SRE concepts like proactive monitoring, automation, reducing operational toil, and improving reliability.
- Experience collaborating with cross-functional teams (Development, Infrastructure, DevOps/SRE, vendors) to ensure application stability and performance.
- Exposure to environments require high availability, performance tuning, and continuous operational improvement.
### Skills

- Strong leadership and team management skills, with the ability to guide and develop high-performing support teams.
- Excellent problem‑solving, analytical, and decision-making abilities.
- Effective communication and interpersonal skills for managing stakeholders, users, and cross‑functional teams.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aensono%3A4737560005 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.