# Product Manager I at EarnIn

> India · Unspecified · Product · open. Source: https://alderhq.app/jobs/greenhouse%3Aearnin%3A8359971 (read 2026-11-06).

## Facts (observed)

- Company: [EarnIn](https://alderhq.app/companies/earnin)
- Location text: Bengaluru, India; Bengaluru/Bangalore, India
- Where it can be done from (inferred): India (evidence: "Location lists "bengaluru"")
- Posted: 2026-11-06 (0 days ago)
- First seen by alder: 2026-11-06 · last verified: 2026-11-06
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/earnin/jobs/8359971

## Pay and sponsorship

- Posted pay: not posted
- H-1B filings at this company for similar roles, FY26: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))

## Description (the employer's text)

### ABOUT EARNIN

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for people living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and excited to bring on world-class talent to help shape the next chapter of our growth journey.

EarnIn is becoming an AI-native company, embedding AI agents into how we build, analyze, and operate across every function. Teams use AI Agents to move from ideas to execution faster. By letting agents handle repetitive tasks, our people can focus on judgment, creativity, and hard problems. We pair this experimentation with the strict review and security guardrails our regulated financial environment requires, always keeping a focus on privacy and the people who rely on our products.

As a company, we are becoming AI-native, and we encourage you to use AI tools throughout much of your interview process. If you use AI during the live interview, just say so; a quick, natural mention of how it helped and why you are using it is all we need. What we're evaluating is your judgment, reasoning, and ability to own and defend your work, not whether AI was involved. Some rounds, particularly those focused on your career history and past experiences, will not allow the use of AI, and we'll let you know of those in advance. When in doubt, ask your recruiter or interviewer directly.

### POSITION SUMMARY

EarnIn is seeking a dedicated Product Manager to support our core Customer Care platform (Kustomer). Under guidance from product leadership, you will assist in transitioning our care organization from a legacy Zendesk setup to a modern, integrated ecosystem. This role helps define how internal care tools, routing workflows, and backend data features help frontline agents deliver efficient service.

Operating as an Individual Contributor (IC), you will execute independently in your area. Your objective is to help identify operational friction, support feature specifications, and facilitate connecting Kustomer with internal systems. By executing on dedicated product care initiatives, you will learn and apply team workflows, gather customer/agent feedback, and contribute to clear specifications for feature updates within a defined scope.

This position will be hybrid from our Bengaluru office, as part of our expanding site, with 2+ days in the office. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and opportunities to collaborate with and travel to our Mountain View HQ and Bangkok Site. Our salary ranges depend on role, level, and location.

### WHAT YOU'LL DO

1. Care Platform Strategy & Lifecycle Ownership

- Backlog Support: Help organize and refine task specifications and feature requests for Kustomer under the lead product manager's direction.
- Friction Identification: Gather insights and agent feedback from daily workflows to surface pain points and recommend minor process improvements.
- Feature Execution: Write clear specs for minor features and workflow improvements to help reduce handle time and assist frontline agents.
2. Systems Integration & Shared Context Layer

- Data & Spec Drafting: Assist senior PMs in gathering data requirements so Kustomer can properly ingest basic member details from internal tooling.
- Cross-Team Collaboration: Collaborate with immediate team members, design, and engineering to clarify feature requirements and task details.
- Technical Alignment: Learn the technology domain and ask clarifying questions to help track project updates and deliver defined feature tasks.
3. Automated Resolution & Frontline Efficiency

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aearnin%3A8359971 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.