Who we are

At Domino, we build solutions that help the largest, highly regulated organizations adopt AI to accelerate mission-critical use cases. Our platform integrates a streamlined model and app development environment, advanced model, agent, and app hosting capabilities, and novel governance capabilities providing regulator-ready AI at scale. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for over a decade but are still a small team operating with the spirit of a startup. In the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

What we are building

Domino's Solutions team is the customer-facing engine behind how leading enterprises build, scale, and govern AI-powered applications - solving real business challenges, not just deploying technology. Solutions Engineering earns technical credibility before the deal closes. Customer Engineering, where this role lives, owns everything after: adoption, implementation, expansion, and the kind of delivery that makes customers renew and grow. Global Support and SRE keeps it all running at the level enterprise customers depend on. Three functions, one relentless motion, and a team that earns its reputation on what it ships, not what it scopes.

What your impact will be

Own the customer program end-to-end: from contract signature through expansion. You're accountable for outcomes, not activities, and every engagement you lead has a single owner (you), clear milestones, and a cadence that keeps everyone (internally and externally) moving as the program manager.
Partner with account team to ensure every engagement is scoped to be delivered with excellence, bridging what is sold with what can be executed.
Direct the delivery pod (our Forward Deployed Engineers and Integration & Architecture teams) for customer engagements. Put capacity where it creates the most value and keep programs on track across milestones, stakeholder communication, and account health.
Earn trust at every level: from C-suite sponsors to the data scientists running models in production. You close the gap between strategic intent and day-to-day delivery.
Lead the room in solutioning conversations: connect how Domino builds, scales, and governs AI to the outcomes customer leadership actually cares about. You operate as a peer, not a vendor.
Make adoption real: drive rollout, enablement, and change management so what your team ships gets used, not shelved.
Turn customer engagements into growth in partnership with customer success and sales — proactively uncovering new use cases and expansion opportunities, qualifying them, and routing them back to internal teams to fuel pipeline.
Be the customer's voice inside Domino: convert field intelligence into product feedback, escalations, and commercial signals that make the broader team smarter.

What we look for in this role

4–8 years in an enterprise customer-facing discipline: implementations, consulting, technical program management, or product. Caliber and complexity matter more than the title.
Background in life sciences where reproducibility, auditability, and compliance are non-negotiable is a meaningful advantage.
Comfortable owning the what, not just the when: you can reshape a customer's ask into the right solution, even when that means pushing back on the original scope
You move before the problem is fully formed: comfortable when the customer can't yet articulate what's wrong and treating ambiguity as the starting point.
You turn unstructured executive conversations into executable plans: connecting model development, deployment, and governance without losing what actually matters.