# Level 3 MSP Engineer at Distant

> Remote · region unclear · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Adistantjob%3A8063174002 (read 2026-11-11).

## Facts (observed)

- Company: [Distant](https://alderhq.app/companies/distantjob)
- Location text: Remote; Remote
- Where it can be done from (inferred): Remote · region unclear (evidence: "Location: Remote; Remote")
- Posted: 2025-07-03 (495 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-10
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/distantjob/jobs/8063174002
- Skills listed (inferred): Azure, Docker

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

### What will your responsibilities be?

- Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
- Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
- Resolve escalated technical issues with systematic troubleshooting approaches
- Create comprehensive documentation and communicate effectively with clients at all technical levels
- Participate in project planning, scope management, and timeline development
### What skills will you need?

MSP Background

Experience supporting multiple clients simultaneously, preferable in a managed service provider setting

Proficiency in time tracking and project estimation

Microsoft 365 Core Expertise

SharePoint Online: Template deployment and Teams integration

Intune/Autopilot: Device management and policy configuration

PowerShell: Regular scripting for automation and troubleshooting

Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection

Security: Microsoft Defender and Purview experience preferred

Compliance: M365 tenant hardening and security best practices

- Communication & Collaboration
Exceptional English communication skills (verbal, written, documentation)

Experience with ticketing systems and professional client interaction

### Preferred Additional Skills

- Security services: vulnerability scanning, DLP, zero trust principles
- Virtualization: Azure Virtual Desktop, Docker, VMs
- SASE and SIEM/SOAR concepts
### Professional Attributes

- Continuous learner: Actively engaged in training, certifications, or professional communities
- Adaptable: Flexible approach to changing requirements while maintaining quality
- Results-focused: Prioritizes client outcomes over technology deployment
- Detail-oriented: Systematic documentation and delivery processes
### Work Requirements

- Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
- Flexibility: Responsive during client emergencies
### What We Offer

- Tight-knit team of experienced technical professionals
- Exposure to diverse technologies and industries
- Long-term growth potential with performance-based advancement
- Opportunity to make meaningful improvements to client environments
if this sounds right for you, use the form below to apply!

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Adistantjob%3A8063174002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.