Company Overview

Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting-edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform—the first of its kind.

At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we've been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All Hands meetings and Town Halls, our values are at the core of everything we do.

We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you're ready to do the best work of your career, we'd love to have you on the team!

Core Values

Authenticity – Be steadfast and genuine with actions and communication.
Curiosity – Seek the "why" behind problems, trends, and decisions.
Focus – Remain accountable and devoted to delivering excellence.
Humility – Recognize that "we" is always greater than "I."
Happiness – Prioritize passion and love for what we do.

The Role

Digible, Inc. is looking for a Manager, Client Services to join our team!

The Manager, Client Services is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards.

You’ll love this job if you

Thrive on building and leading high-performing teams through mentorship, structure, and accountability
Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth
Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure
Want to own growth at the department level, not just the account level, and you think in terms of long-term portfolio health, expansion, and revenue across all clients within your team.
Embrace process improvement and love designing scalable, efficient strategies that support rapid growth
Can balance client work with bigger-picture thinking to support department and company-wide initiatives
Are a team player and naturally think “we” instead of “I”
Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact
Are a highly organized individual and pride yourself on keeping track of small details
Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique
Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

What you’ll do

Portfolio Growth, Retention & Expansion

Own retention and expansion across your team, driving measurable revenue growth year over year
Build and maintain trusted relationships with corporate and executive client contacts, owning escalations, strategic communication, and account-wide initiatives
Sustain a monthly retention rate of 96%+ and a client response time under 5 hours across the team
Oversee team operations and manage to key performance metrics

Team Leadership & Development

Lead, coach, and develop a team of 6–8 account management professionals delivering high-quality service to enterprise and strategic accounts
Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, regular 1:1s, and meaningful feedback
Set and reinforce best practices across the team, and ensure successful approaches are reusable and drive efficiency rather than dependent on individual performers
Own hiring, onboarding, and ramp for new team members, and manage team capacity and allocation as the department grows
Oversee team operations and manage to key performance metrics

Department Leadership & Initiatives

Lead quarterly department initiatives end-to-end to advance operational efficiency, client outcomes, or service innovation.
Design and implement scalable workflows and playbooks that strengthen efficiency and ensure a consistent client experience across the department, turning lessons from individual accounts into reusable practice