# AI Outcomes Manager at DevRev > Australia · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Adevrev%3A6167100004 (read 2026-11-04). ## Facts (observed) - Company: [DevRev](https://alderhq.app/companies/devrev) - Location text: Australia; Sydney, Australia - Where it can be done from (inferred): Australia (evidence: "Location: Australia; Sydney, Australia") - Posted: 2026-09-04 (61 days ago) - First seen by alder: 2026-11-03 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/devrev/jobs/6167100004 - Skills listed (inferred): Go ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (Sydney, n 3): p25 AUD 150k, median AUD 159k, p75 AUD 237k - H-1B filings at this company for similar roles, FY26: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance)) ## Description (the employer's text) About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. ### About the role The AI Outcomes Manager is DevRev's unified post-sales owner — bringing Customer Success and Customer Support together into a single role. Instead of handoffs between siloed teams, you own accounts end-to end: resolving issues, driving adoption, managing escalations, and making sure customers extract measurable value from what they bought. You manage each account by its health and needs — proactively spotting risk and opportunity — rather than by whether a given interaction is labelled "support" or "success." AI is your multiplier, not a tool you use on the side. Our AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection — so you can focus on what AI can't do: complex judgment, strategic enablement, relationship building, and driving outcomes. You'll be measured not just by what you do directly, but by how well you leverage AI to scale across a full portfolio. ### What you'll own Your portfolio — a book of enterprise and growth accounts under single, accountable ownership. The model protects depth over volume. ### The customer relationship, end-to-end - Own accounts from implementation and go-live through adoption, renewal health, and expansion. - Be the customer's single point of trust — no handoffs, in good times and bad. - Stay accountable for the outcome even when another team is responsible for the underlying work ("more accountability, less responsibility"). ### Implementation & go-live - Align on scope, success criteria, and the value the customer is buying before kickoff. DevRev · Customer Experience — Customer Outcomes 1 - Validate what was sold against what's feasible; close gaps and secure sign-off. - Own go/no-go readiness — flag risk and hold the line when a launch isn't ready. ### Ticket lifecycle, powered by AI - Respond within SLA — AI drafts, you review and personalize. - Validate and correct AI's classification and severity; your corrections train the model. - Own tickets through resolution; decide workaround vs. code fix and route to engineering while staying the owner. ### Adoption & value - Track usage trends and flag drops early using AI anomaly signals; turn them into proactive outreach. - Run enablement sessions; compare entitlements to actual usage and close adoption gaps. - Translate usage into business value (time saved, cost avoided, deflection); build the roadmap into every business review. ### Relationship & commercial - Keep relationships multi-threaded and engage executive sponsors. - Act on account signals before the customer raises a problem. - Run renewal reviews ahead of expiry; source and flag expansion opportunities to Sales. ### Who we're looking for - Technically oriented and AI-capable — comfortable with APIs, tracing issues, and explaining root causes to both engineers and customers. - An owner — you can carry a large B2B portfolio end-to-end, from ticket resolution through business reviews. - A strong communicator — you run customer calls confidently and write clear RCA reports and QBR materials. - AI-native — you embrace AI as your operating layer, actively train the model, and measure your own leverage. - Commercially aware — you understand ACV, track utilization, spot expansion signals, and connect usage to renewal confidence. - Comfortable with ambiguity — this is a new operating model; you'll help shape it, not just follow playbooks. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Adevrev%3A6167100004 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.