# Sales Operations Manager - SMB Hub at Deliveroo > Onsite · United Kingdom · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Adeliveroo%3A8202360 (read 2026-11-07). ## Facts (observed) - Company: [Deliveroo](https://alderhq.app/companies/deliveroo) - Location text: Manchester, United Kingdom; Manchester, United Kingdom - Where it can be done from (inferred): Onsite · United Kingdom (evidence: "Location: Manchester, United Kingdom; Manchester, United Kingdom") - Posted: 2026-10-26 (11 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/deliveroo/jobs/8202360 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United Kingdom, n 285): p25 £40k, median £53k, p75 £81k - Recognised sponsor (NL): registered as "Deliveroo Netherlands B.V." (checked 2026-11-03, [register](https://ind.nl/en/public-register-recognised-sponsors/public-register-regular-labour-and-highly-skilled-migrants)) ## Description (the employer's text) ### Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. ### The Company Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK. We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we’ve got it covered. ### The Team The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. The Sales team is the start of our funnel, consisting of inbound and outbound teams for all of Deliveroo’s EU markets (UK, Ireland, France, Italy and Belgium), across the restaurant, grocery and retail verticals. The Role As a Sales Operations Manager you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. As an Operations Manager, you will work closely with the function leads to ensure the operation is both efficient and high performing. You will strive for excellence by understanding stakeholder requirements and support on delivering operational initiatives that drive performance. Based in Manchester, 3 days a week onsite. ### Core Responsibilities Operational Leadership - Guide daily activities across operational functions, ensuring quality and quantity of sales volume, adherence to performance targets, and seamless cross-team collaboration - Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes - Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement. Strategic Planning - Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives—such as revenue growth, profitability, and efficiency. - Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes - Collaborate with senior leadership to align commercial strategy with operational capabilities and resource allocation Stakeholder Engagement & Communication - Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets. - Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff ### What You’ll Be Doing - Supporting the day-to-day Contact Centre operations ensuring the teams are set up for success in order to deliver our monthly, quarterly and annual commercial objectives - Designing and implementing new strategic initiatives across the centre ensuring cross functional alignment and coaching teams to embed new ways of working. - Delivering the operational strategy for the EU hub, ensuring local programs are executed efficiently including but not limited to implementation of product launches, identifying skill gaps, creating and implementing local incentives that drive performance. - Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in acquiring new partners --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Adeliveroo%3A8202360 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.