# Director of Customer Success at Dealpath

> United States · Director+ · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Adealpath%3A8257779 (read 2026-11-10).

## Facts (observed)

- Company: [Dealpath](https://alderhq.app/companies/dealpath)
- Location text: San Francisco, CA; San Francisco
- Where it can be done from (inferred): United States (evidence: "Location: San Francisco, CA; San Francisco")
- Posted: 2026-10-05 (36 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://www.dealpath.com/job-post/?gh_jid=8257779

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (SF Bay Area, n 819): p25 $214k, median $254k, p75 $293k

## Description (the employer's text)

Dealpath is hiring a Director of Customer Success to lead and scale a high-performing Customer Success organization responsible for retention, expansion, adoption, and customer satisfaction across a portfolio of enterprise and strategic accounts.

In this role, you’ll manage and develop a team of Customer Success leaders and Customer Success Managers, establish operating rhythms and scalable processes, and partner cross-functionally with Sales, Implementation, and Product to ensure customers realize measurable value from Dealpath. You’ll bring a mix of strategic thinking and hands-on execution—building the playbooks, metrics, and team structure required to scale.

### What You’ll Do

- Lead, coach, and develop a team of Customer Success Managers and the managers who lead them, including hiring, setting clear goals, running regular 1:1s, and managing performance. Build strong frontline leaders who can grow and coach their own teams to create a high performing organization.
- Own performance against key metrics including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals, expansion pipeline, adoption, and customer health.
- Drive enterprise renewal strategy and execution; ensure strong account planning, stakeholder mapping, and multi-threading across customer organizations.
- Identify risk early and lead executive-level escalation management to protect renewals and customer trust.
### Deliver customer value and adoption

- Define and operationalize the customer lifecycle: onboarding handoff, adoption milestones, value realization, and ongoing success planning.
- Partner with customers to build success plans tied to business outcomes, usage goals, and measurable ROI.
- Ensure high-quality enablement and training experiences (virtual and in-person) that drive adoption across complex customer teams.
### Build scalable processes, and metrics

- Build and refine customer health scoring, reporting, and dashboards to create visibility and accountability across the organization.
- Standardize processes for renewals, expansion identification, playbook execution, and executive communications.
- Improve cross-functional workflows and SLAs across Implementation, Product, and Sales.
### Cross-functional leadership and customer advocacy

- Partner with Sales leadership on expansion strategy, process alignment, and smooth account transitions.
- Partner with Product and Engineering to surface customer feedback, influence roadmap priorities, and reduce recurring friction points.
- Represent the voice of the customer internally and ensure issues are prioritized appropriately.
### What We’re Looking For

- Bachelor’s degree or equivalent practical experience.
- 8+ years of experience in Customer Success, Account Management, Consulting, or similar customer-facing roles in B2B SaaS (enterprise experience strongly preferred).
- 3+ years of people management experience, including hiring, coaching, and performance management (experience managing managers is a plus).
- Proven track record owning retention and growth outcomes (renewals, expansions, GRR/NRR) across complex, multi-stakeholder accounts.
- Strong executive presence and communication skills; ability to lead QBRs, renewal conversations, and escalations with senior stakeholders.
- Operational rigor: ability to build repeatable processes, define success metrics, and drive accountability through data and cadence.
- Comfort partnering cross-functionally with Sales, Product, Implementation, and Support to drive outcomes end-to-end.
### Nice to Have

- Experience in commercial real estate, fintech, or enterprise workflow platforms.
- Familiarity with Salesforce (and CS tools like Gainsight/Totango or similar).
- Experience building customer health models, segmentation frameworks, and scalable CS playbooks.
- Experience supporting complex onboarding and change management programs.
The Perks & Culture:

- Medical, dental, and vision insurance.
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
- 401(k) retirement plan.
- Paid Parental Leave.
- Flexible Time Off (FTO) policy.
- Commuter benefits program.

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Adealpath%3A8257779 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.