The Opportunity

DAT is looking for a Compliance Representative to join our Network Governance Team in

Bangalore, India

You’ll bring your compliance experience and strong customer service skills to a next-generation

SaaS technology company that has been at the leading edge of innovation in transportation

supply chain logistics for 43 years.

Candidate Profile

● Organized and detail-oriented, with strong communication skills.

● Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge.

● Consistently produces high-quality work, while maintaining excellent documentation.

● Advanced customer service skills and a passion for helping customers.

● Skilled at handling difficult situations and potentially upset customers

What You’ll Do

● Handle inbound compliance related calls and emails.

● Review requests for service for new and existing accounts.

● Confirm customer eligibility for service, approve those that meet the established criteria and deny those that do not.

● Monitor credit reviews on new and existing accounts.

● Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration.

● Verify and validate broker and carrier authority.

● Facilitate disagreements between customers. Act as a liaison in and effort to resolve disputes and collect funds on behalf of carriers.

● Maintain complete customer records, accurately update changes to customer records.

● Own the “Customer Experience,” by professionalism, initiative and follow through.

● Be the “Voice of the Customer,” by sharing customer feedback to help improve DAT products and services.

● Share potential sales opportunities with DAT Sales.

● Provide backup support to other Product Support teams by taking inbound calls, emails and chats.

The Skills and Experience You’ll Bring

●2-3 years of experience in a phone queue, professional office environment, working with customers and performing record keeping duties.

● Direct experience capturing and verifying details related to insurance or trucking broker and carrier authority is highly desired.

● A high degree of accuracy and attention to detail is essential.

● Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner.

● Excellent customer service and communication skills, in person, by phone, and email.

● A team player with a positive attitude.

● Reliability, punctuality, and a professional appearance.

● Bachelor’s degree in relevant field.