# Billing Support Specialist at Databento

> United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Adatabento%3A8167433 (read 2026-11-10).

## Facts (observed)

- Company: [Databento](https://alderhq.app/companies/databento)
- Location text: Salt Lake City, Utah
- Where it can be done from (inferred): United States (evidence: "Location: Salt Lake City, Utah")
- Posted: 2026-08-31 (71 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/databento/jobs/8167433

## Pay and sponsorship

- Posted pay: $60k–$120k per year (from the description)
- Market band for similar posted roles (Salt Lake City, n 94): p25 $48k, median $65k, p75 $88k

## Description (the employer's text)

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.

Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, IMC, Tower Research, Jump Trading, HRT, Jane Street, and SIG.

A meaningful share of our customer support volume is billing-related: invoices, payment issues, accidental charges, disputes, and renewal questions. This role owns that queue end-to-end. You'll be the patient, steady voice who walks a customer through a confusing invoice, hops on a call to sort out a billing dispute, and makes sure our enterprise clients are billed correctly and completely. You'll also take billing-related busywork off our team's plate so we can focus on growing the business.

### Responsibilities

As the Billing Support Specialist, you will:

- Serve as the primary point of contact for billing-related customer inquiries — invoices, payments, accidental charges, and disputes.
- Patiently walk customers through billing questions, explaining charges and resolving issues with a calm, personable approach, while using our internal usage dashboards to look up a customer's data requests and identify the source of a discrepancy (e.g., duplicate requests, overages).
- Identify recurring billing questions and contribute improvements to invoicing templates, FAQs, and customer-facing billing documentation.
- Set up and maintain enterprise account billing using our internal tools: create subscriptions when a deal closes, generate and send invoices, and keep billing details (company name, address, payment method) current in Stripe.
- Help ensure enterprise clients are billed correctly and completely; catch and resolve discrepancies before they become disputes.
- Own dunning communications (payment reminders, overdue notices) end-to-end.
- Complete supplier/vendor onboarding forms required by enterprise customers.
- Manage billing disputes from intake through resolution, looping in Sales or Finance as needed.
- Support renewals and mid-term upgrades as enterprise contracts grow more complex, coordinating with Sales on pricing and terms.
- Handle Databento's own vendor invoices for data and exchange fees (e.g., paying data providers directly).
### Requirements

- A genuine customer service orientation — patient, personable, comfortable getting on the phone to walk someone through a problem.
- Experience resolving billing disputes, collections, or accounts receivable/payable issues.
- Comfort working with complex, recurring billing cycles (usage-based or subscription billing a plus).
- Prior experience in industries with intricate billing, such as healthcare billing/insurance coordination, financial services, or similar is a strong plus.
- Organized and detail-oriented; comfortable owning a process end-to-end with minimal hand-holding.
- Experience with billing or invoicing software (e.g., Stripe, NetSuite, QuickBooks) is a plus.
- Bachelor's degree.
- Experience working at a technology, B2B SaaS, or startup company in a similar role is a plus.
We offer health, dental, disability, and life insurance benefits, as well as 401(k) matching for full-time employees. We accommodate 100% remote work, with teammates living around the globe and paid in their local currency.

The base salary range for this role is $60,000–$120,000, benchmarked to Tier 1 locations in each country. Total compensation may also include bonuses, commissions, and equity, depending on the role.

### Notice about phishing scams

Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Adatabento%3A8167433 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.