Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. At Crowell & Moring, exceptional client service begins with exceptional people. We are committed to delivering responsive, high-quality, and professional service to our clients and to one another, while continuously elevating standards of excellence across every aspect of our work.

Job Summary

The Practice Innovation and Knowledge Associate (non-practising) applies their substantive knowledge and experience in specified area(s) of legal practice to strategically advise and execute on practice innovation and knowledge management initiatives within the applicable area(s) of law. The Practice Innovation and Knowledge Associate acts as a liaison between the Practice Innovation team and assigned Department(s) and/or Practice Group(s), and manages Department and Practice Group-specific innovation and knowledge management initiatives, including identifying and curating key practice content, breaking down lawyer and paralegal workflows, leveraging intellectual capital to achieve business objectives of the Firm, identifying opportunities for innovation in legal practice that promote client value, and implementing change management strategies to drive adoption of innovative solutions.

For the avoidance of any doubt, this is a non-practising role.

Duties and Responsibilities

Collaborates with the Firm's lawyers and operations professionals to assess relevant practice area innovation and knowledge needs, and conceptualizes how to achieve stated business objectives in order to deliver exceptional client service centered on value, cost-effectiveness, efficiency, transparency, and predictability;
Works with the Practice Innovation team to initiate, scope, and manage practice innovation and knowledge projects, and help develop and implement modern knowledge delivery systems in the assigned practice areas, including systems driven by artificial intelligence and systems accessible by clients;
Builds relationships with the leaders of the assigned Department(s) and/or Practice Group(s) to create alignment between their strategic objectives and innovation initiatives supporting those practices;
Works with practicing lawyers and support professionals to implement innovative solutions in ways that reflect change management best practices and promote adoption;
Works with Practice Management department to curate, manage, and make easily accessible “best of” work product precedents and other knowledge for relevant practice areas;
Provides direct support to individual practitioners to assist them with overcoming barriers to implementing innovative solutions, including locating practice-related internal and external knowledge across innovation resources, developing effective prompting strategies to achieve desired AI outputs, and/or addressing client requirements with respect to the use of artificial intelligence;
Monitors recent, relevant legal developments and current market practice developments and trends for the relevant practice, including with respect to the use of artificial intelligence, and keeps Associates and clients (via Firm platforms) informed of notable developments;
Connects the dots across one-off emails in search of information to build out experience management resources and direct lawyers to such resources in a “just in time” manner;
Identifies opportunities and recommend strategies to collect and leverage structured data from unstructured repositories and databases;
Works with the Pricing and Legal Project Management team to collect data about matters and to train lawyers to use new technologies and workflows to actively manage their matters, document clearly-defined scopes and assumptions, and capture matter metadata in knowledge management systems;