Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

We are seeking a Commercial Counsel, APAC to join our growing legal team as a key strategic partner to the business. This is a high-impact role for a seasoned, business-minded lawyer who thrives in fast-paced, high-growth environments and wants to help shape how legal supports scale at an AI-first company.

As a senior member of the legal team, you will lead commercial legal support across Asia-Pacific while contributing to our global commercial contracting function. You will serve as a trusted advisor to Sales, Finance, Product, Security, and Customer Success leaders, helping enable revenue growth, manage risk, and build legal infrastructure that scales with the company.

This role offers significant visibility, autonomy, and the opportunity to influence both strategy and execution across the organization.

What You’ll Do

Lead and independently negotiate, draft, and advise on complex commercial agreements across APAC, including MSAs, NDAs, SOWs, order forms, channel and reseller agreements, and strategic enterprise deals
Act as a senior legal partner to APAC Sales and Revenue leadership, balancing risk management with deal velocity and customer experience
Advise on data privacy, security, cross-border data transfers, and regulatory matters relevant to AI and SaaS businesses, partnering with internal experts and local counsel as needed
Navigate regional contracting requirements and customer expectations while maintaining a consistent global approach to legal risk
Partner cross-functionally with Product, Security, Finance, and Operations to support product launches, go-to-market initiatives, and customer commitments
Design, build, and continuously improve scalable contracting processes, templates, and negotiation playbooks tailored to APAC markets and aligned with our global contracting approach
Help drive broader legal initiatives, including compliance programs, policy development, and legal operations improvements
Support a diverse range of legal matters beyond commercial work, including vendor agreements, employment matters, product counseling, and corporate governance, coordinating with local counsel as appropriate
Serve as a mentor and thought partner within the legal team as it continues to grow

What We’re Looking For

A law degree and admission to practice in a relevant jurisdiction, with qualifications appropriate to the role’s location
5+ years of legal experience, with deep expertise negotiating sophisticated commercial technology agreements
Experience supporting commercial transactions across APAC, with an understanding of how legal requirements, business practices, and negotiation approaches vary across markets
Significant in-house experience at a SaaS, AI, or high-growth technology company strongly preferred
Strong command of data privacy, security, and regulatory frameworks affecting technology businesses in APAC, along with familiarity with global frameworks such as GDPR; privacy certifications such as CIPP, CIPM, or similar are a plus
Proven ability to operate as a strategic, business-oriented advisor and translate complex legal issues into practical guidance