Company Introduction

CFS (Coupang Fulfillment Services) is a subsidiary of Coupang and manages all fulfillment operations for the company. With experts from diverse backgrounds in warehousing, loading, packaging, shipping, and returning goods, we are innovating to become one of the global retailers.

Coupang FCs (Fulfillment Centers) are beyond logistics warehouses. Supported by innovative technologies and factory automation systems, our FCs use data to improve our expertise in the order fulfillment process and make it more streamlined, cost-effective, and efficient.

If you thrive in a dynamic environment where you take ownership and deliver results, join us. Come infuse innovative thinking throughout our fulfillment operations to create a world where our customers wonder, "How did I ever live without Coupang?"

Role Overview

Coupang Fulfillment Services (CFS) operates one of the most advanced and scalable fulfillment networks in the industry, enabling fast and reliable delivery experiences for millions of customers.

The Automation Maintenance team plays a critical role in ensuring the reliability, performance, and continuous improvement of automation systems across Coupang's fulfillment network. By driving operational excellence and equipment reliability, the team enables safe, efficient, and scalable operations while supporting Coupang's continued growth.

As the Director of Fulfillment Center Automation Maintenance, you will lead the strategy, execution, and continuous enhancement of automation maintenance programs across multiple fulfillment centers. You will partner closely with Operations, Engineering, Product, Technology, and external vendors to improve equipment reliability, maximize operational performance, and support the deployment of next-generation automation solutions.

This role is based in Seoul, South Korea.

What You Will Do

Development of the long-term automation maintenance strategy and technology roadmap for CFS

Leadership of automation maintenance operations across fulfillment centers to ensure equipment reliability and operational continuity

Ownership of equipment performance, uptime, reliability, safety, and maintenance-related operational KPIs

Delivery of automation maintenance readiness for new fulfillment center launches and greenfield projects

Continuous improvement of existing automation systems, equipment performance, and maintenance processes

Evaluation and selection of automation technologies, material handling equipment (MHE), software platforms, and integration partners

Management of vendor relationships, service providers, and system integration partners

Identification and execution of reliability, productivity, and cost improvement initiatives

Oversight of engineering audits, root cause analysis, and corrective action programs

Cross-functional partnership with Operations, Engineering, Product, Technology, Finance, and Supply Chain teams to execute strategic initiatives

Use of data-driven insights to optimize maintenance programs and operational performance

Benchmarking and adoption of industry best practices and emerging automation technologies

Leadership, development, and coaching of high-performing automation maintenance teams

Basic Qualifications

15+ years of experience leading automation, maintenance, engineering, or reliability functions within fulfillment, logistics, manufacturing, or highly automated operational environments

Experience managing large-scale automation systems and material handling equipment in complex operations

Experience leading automation deployment, facility launch, or greenfield fulfillment center projects

Proven track record of improving equipment reliability, uptime, productivity, and operational performance

Strong understanding of automation technologies, system integration, and fulfillment center operations

Experience working with WMS, WCS, WES, and related warehouse technologies

Experience driving Operational Excellence, Lean, Continuous Improvement, or Reliability programs

Ability to lead complex initiatives and drive alignment across multiple stakeholder groups