At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a Lead Medical Assistant at our Littleton, New Hampshire urgent care clinic, you will play a pivotal role in supporting the clinic’s daily operations while providing clinical leadership and guidance to the medical assistant team.

The ideal candidate will have a strong background in healthcare, team leadership, and workflow coordination, and must be a certified or registered Medical Assistant (CMA/RMA).

This is a dual-role position: in addition to lead responsibilities, you will remain an active member of the clinical team, working scheduled clinical shifts alongside your peers and supporting high-quality patient care.

This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong team-player, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!

Your Impact

Operational Supervision: Oversee and optimize daily clinic operations to ensure efficient and effective patient care.
Assist with scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
Enforce clinic policies and procedures to ensure compliance with regulatory standards.
Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.
Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
Team Leadership: Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative and supportive work environment.
Support performance evaluations and provide ongoing feedback to enhance staff development.
Foster teamwork and effective communication among all clinic team members.
Strategic Planning: Collaborate with the Practice Manager and Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic initiatives.
Analyze market trends and competitive landscape to identify growth opportunities.
Implement strategies to enhance the clinic's market presence and community engagement.
Quality Assurance: Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
Communication and Collaboration: Partner with your Regional Leadership along with corporate resources to ensure effective communication and goal alignment.

Who You Are

Team leader: Demonstrated ability to mentor, support, and positively influence a clinical team.
Experience in similar roles: Demonstrated experience in a lead or supervisory capacity within a healthcare setting.
Driven and self-motivated: Ability to work independently, possess a level of initiative and enthusiasm to help drive results.
Effective communicator (written and verbal) and cross collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
Knowledge of healthcare or adjacent industry: Familiarity with medical terminology, clinical workflows, and patient care practices.
Technically savvy: Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
Availability: Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly.