Position Overview

The Product Advisor is a senior, customer facing role responsible for guiding clients through product selection, technical considerations, and order execution within their assigned product category. This role blends product expertise, consultative selling, and operational precision to deliver an exceptional client experience from initial engagement through estimate and quote delivery.

Product Advisor are accountable for accurate estimating and/or quoting, clear communication, and smooth handoffs, working closely with Design Center leadership, Coordinators, Outside Sales, vendors, and operations teams. While category expertise may vary, the expectations for professionalism, ownership, and execution remain consistent across all Product Advisor.

Core Responsibilities

Client Engagement & Sales

Engage clients with confidence and professionalism, identifying needs through active listening and thoughtful questions
Provide expert guidance on product options, compatibility, design considerations, and general installation implications
Prepare accurate quotes, estimates, and special-order documentation within expected turn times
Deliver a high touch, consultative experience aligned with Design Center standards

Product Expertise

Maintain deep working knowledge of assigned product categories, including specifications, options, limitations, and lead times
Interpret drawings, measurements, and technical documents with accuracy
Stay current on vendor offerings, product updates, and industry trends
Clearly explain technical information in a client friendly, approachable manner

Operational Excellence

Process quotes/estimates/orders with precision, ensuring accuracy in pricing, quantities, specifications, and documentation
Review vendor requirements and specifications prior to order submission to prevent rework or delays
Coordinate with purchasing, warehouse, fabrication, and installation partners as needed
Support inventory checks, sample management, and returns when applicable
Maintain showroom displays to ensure accuracy, cleanliness, and visual appeal

Cross Functional Collaboration

Partner closely with the Design Center Coordinator to ensure smooth client handoffs and follow-up
Maintain strong collaboration with Outside Sales to support leads, selections, and project transitions
Communicate clearly when information is incomplete or additional details are required
Provide backup support across product categories during peak periods or coverage gaps, as needed

Problem Solving & Issue Resolution

Troubleshoot product questions, order discrepancies, and technical issues with professionalism and urgency
Coordinate with vendors and internal teams to resolve issues efficiently
Communicate transparently with clients regarding timelines, changes, and order status

Qualifications & Experience

Experience in a customer facing sales or consulting role within building materials, home products, or a related industry
Strong technical aptitude and ability to interpret product specifications and documentation
Excellent communication and organizational skills
High attention to detail and commitment to accuracy
Comfortable working in a fast paced, consultative showroom environment
Willingness to deepen expertise in assigned categories and support others as needed

Success Traits

Confident, knowledgeable, and approachable
Detail oriented with strong follow-through
Collaborative and team first mindset
Client focused with a high bar for experience and execution
Accountable and comfortable owning outcomes

BENEFITS

Medical

Dental

Vision

Employer Paid Basic Employee Life and AD&D Insurance

Employer Paid Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.