# Strategic Customer Success Manager at Connecteam

> United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aconnecteam%3A6220870004 (read 2026-11-09).

## Facts (observed)

- Company: [Connecteam](https://alderhq.app/companies/connecteam)
- Location text: New Jersey, USA; United States
- Where it can be done from (inferred): United States (evidence: "Location: New Jersey, USA; United States")
- Posted: 2026-10-09 (31 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://connecteam.com/careers/6220870004?gh_jid=6220870004

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 7510): p25 $85k, median $133k, p75 $170k

## Description (the employer's text)

### Strategic Customer Success Manager

### Who Connecteam is

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

### About The Role

The Strategic Customer Success Manager is responsible for overseeing Connecteam’s most significant and high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative, and data-driven approach to Customer Success, ensuring long-term client retention, expansion, and advocacy.

The ideal candidate will have a strong background in enterprise SaaS, a deep understanding of workforce management processes, and the ability to act as a trusted advisor to executive stakeholders. They will leverage their expertise in digital transformation, change management, and adoption strategies to drive value realization across complex organizations.

This is a fully remote position. The ideal candidate must be based in the United States and be comfortable working across multiple time zones.

### Key Responsibilities

- Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth.
- Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
- Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam’s platform.
- Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
- Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.
- Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories.
- Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.
- Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert.
### Experience & Skills

- 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role – MUST
- Experience managing Enterprise/Strategic accounts (ACV of $100K+) – MUST
- Proven ability to engage with and influence senior executives (VP, C-Level)
- Track record of driving expansion within a customer portfolio
- Expertise in digital transformation, change management, and complex adoption strategies
- Excellent verbal and written communication skills, including executive presentations
- Analytical mindset with experience leveraging customer data for decision-making
- Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
- Experience collaborating with global teams across different time zones
- This role is fully remote; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events.
### Advantage

- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Benefits:

- Medical,dental, vision insurance.
- Paid time off for vacation, sick days, holidays.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aconnecteam%3A6220870004 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.