A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Lead Site Reliability Engineer

Location: Houston, TX

Reports to: Senior Manager, Site Reliability Engineering

A quick snapshot…

As a Lead Site Reliability Engineer on Conga’s Cloud Operations team, you’ll set the technical direction for how we run, scale, and secure the platform behind Conga’s products. You’ll own the reliability, scalability, and security of the cloud platform our products depend on, and you’ll drive the use of AI and automation to remove toil and speed up incident response.

This is a senior, hands-on role for an engineer who wants influence beyond a single service. You’ll mentor engineers, lead complex reliability initiatives across team boundaries, and serve as a key technical partner to Engineering, Architecture, and Security. You’ll work in a highly connected environment, on a small team that supports a large customer base, so you’ll need to ramp quickly and build trust across groups.

Why it’s a big deal…

At Conga, the reliability of our cloud platform directly impacts the experience we deliver to our customers. As a Lead Site Reliability Engineer, you’ll help ensure the infrastructure behind Conga’s products is resilient, scalable, secure, and ready to support the continued growth and evolution of our business.

This role sits at the intersection of cloud infrastructure, engineering, security, and operational excellence. You’ll have broad technical influence across our Azure and AWS environments, Kubernetes platform, networking and Cloudflare edge, data platforms, and observability capabilities. When complex production challenges arise, you’ll be one of the technical leaders teams look to for direction.

But this role isn’t only about keeping systems running. You’ll help shape how Conga operates at scale. You’ll drive greater automation, reduce operational toil, strengthen reliability practices, and help introduce AI-assisted capabilities that allow our teams to detect issues earlier, respond faster, and continuously improve how we operate our platform.

You’ll also have the opportunity to raise the technical bar across the organization by mentoring engineers, influencing architecture and engineering decisions, and partnering across Product Engineering, Architecture, Security, AI, and Cloud Operations.

The impact is significant: more resilient platforms, faster incident response, greater engineering efficiency, and a stronger experience for the customers who depend on Conga every day.

What you’ll do

Own platform reliability and architecture

Act as the primary technical lead for the reliability, scalability, and performance of Conga’s Azure and AWS cloud platforms.
Design and drive reliability architecture, including multi-region resilience, disaster recovery, capacity planning, and cost efficiency.
Define and own SLIs, SLOs, and error budgets with product engineering teams, and use them to prioritize reliability investments.
Lead the evolution of infrastructure as code and CI/CD pipelines so changes are repeatable, reviewed, and safe to ship.

Own networking and the Cloudflare edge

Own the design and operation of Conga’s edge and network architecture on Cloudflare, including DNS, load balancing, WAF, and DDoS protection, and partner with Security on Zero Trust and network access controls.