# Customer Success Manager - French Speaking at ComplyAdvantage > Portugal · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Acomplyadvantage%3A8931597002 (read 2026-11-12). ## Facts (observed) - Company: [ComplyAdvantage](https://alderhq.app/companies/complyadvantage) - Location text: Lisbon, Portugal; Lisbon, Portugal - Where it can be done from (inferred): Portugal (evidence: "Location: Lisbon, Portugal; Lisbon, Portugal") - Posted: 2026-11-05 (7 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-12 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://complyadvantage.com/careers/jobs/8931597002?gh_jid=8931597002 ## Pay and sponsorship - Posted pay: €40k–€50k per year (from the description) - Market band for similar posted roles (Lisbon, n 10): p25 €46k, median €51k, p75 €53k ## Description (the employer's text) We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams. ### As a Customer Success Manager, you will - Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success - Be the dedicated contact and own the overall relationship with your clients - Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams - Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal - Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems - Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team - Play a primary role in shaping the product roadmap based on customer feedback - Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc. - Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements - Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers ### About you - Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate ### French language proficiency at a native or near-native level - Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs - Understand your client’s business and drive value towards positive business outcomes - Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes - An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here. - Be a proactive self-starter that is self-directed and able to solve problems and execute independently - Have strong process management skills, you will be able to manage a varied workload with multiple deadlines - Possess strong relationship management skills and the ability to coordinate across teams and build consensus - Ideally have 2-4 years in a similar or adjacent customer facing role, with proven experience working with mid-market accounts in a B2B environment - Ideally have previous project management experience and have worked in a start-up previously ### What’s in it for you? - Equity as we want you to have a part of what we are building - Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best - We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships - You will also get a new starter budget to kit out your home office - Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve - Annual learning budget (prorated based on start date) to drive your performance and career development The base salary for this role is €40,000-50,000 per year + bonus, equity and benefits. The actual pay may vary based on factors such as location, experience, and skills. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Acomplyadvantage%3A8931597002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.