# B2B Customer Experience Manager at Comfrt

> Remote · United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Acomfrt%3A4458332009 (read 2026-11-08).

## Facts (observed)

- Company: [Comfrt](https://alderhq.app/companies/comfrt)
- Location text: United States; Remote
- Where it can be done from (inferred): Remote · United States (evidence: "Location: United States; Remote")
- Posted: 2026-10-19 (20 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/comfrt/jobs/4458332009

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 7510): p25 $85k, median $133k, p75 $170k

## Description (the employer's text)

About Us:

Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.

About the Job:

We are looking for a customer-focused, highly organized B2B Customer Experience Manager to own and elevate the end-to-end experience for our business customers across bulk purchasing, corporate gifting, and wholesale retail marketplaces.

This role serves as the primary point of contact for business accounts, ensuring a seamless experience from initial inquiry and order placement through fulfillment, delivery, and post-purchase support. The ideal candidate combines exceptional customer service with strong operational execution, relationship management, and cross-functional collaboration to drive customer satisfaction, retention, and B2B revenue growth.

Responsibilities:

### B2B Customer Experience & Account Support

- Own the end-to-end customer experience for B2B accounts, including wholesale buyers, corporate gifting clients, bulk purchasers, and marketplace business customers.
- Serve as the primary point of contact for business account inquiries, order updates, product availability, pricing questions, shipping issues, returns, and escalations.
- Build and maintain strong relationships with business customers through proactive communication, responsive service, and thoughtful problem-solving.
- Develop a deep understanding of customer needs and deliver personalized solutions that support repeat business and long-term account retention.
- Establish consistent service standards and communication workflows across all B2B customer touchpoints.
### Wholesale, Bulk Ordering & Corporate Gifting

- Manage the customer experience for wholesale, bulk, and corporate gifting programs, from inquiry and quote coordination through order fulfillment and delivery.
- Coordinate large-volume orders, gifting projects, recurring orders, special requests, and time-sensitive deliveries.
- Partner with Operations, Inventory, and Finance teams to confirm product availability, order accuracy, delivery timelines, and customer requirements.
- Support custom order requests, gifting configurations, packaging requirements, gift messages, and other program-specific needs, as applicable.
- Monitor order progress and proactively communicate potential delays, inventory constraints, or fulfillment challenges.
- Identify opportunities to improve program workflows, increase repeat purchases, and strengthen the overall B2B offering.
### Wholesale Retail Marketplace Support

- Own customer support for business accounts purchasing through wholesale retail marketplaces and other B2B ordering platforms.
- Manage marketplace-related inquiries, order modifications, cancellations, shipment tracking, delivery exceptions, returns, and claims.
- Ensure orders and customer communications align with marketplace policies, service-level agreements, and operational requirements.
- Monitor account and order issues, identify recurring marketplace challenges, and coordinate resolutions with internal teams and platform partners.
- Maintain accurate customer, order, and case documentation to ensure visibility and timely follow-through.
### Order Management & Operational Coordination

- Oversee the B2B order lifecycle, ensuring accuracy and visibility from order submission through shipment and delivery.
- Partner cross-functionally with E-commerce, Operations, Finance, and Customer Experience to resolve issues and streamline processes.
- Support order entry, quote coordination, invoicing questions, payment follow-ups, shipping arrangements, and account-specific requirements, as applicable.
- Establish clear escalation processes for high-priority orders, fulfillment exceptions, and customer-impacting issues.
- Identify operational bottlenecks and recommend improvements that reduce errors, minimize delays, and improve the customer experience.
### Process Improvement & Performance Reporting

- Develop and maintain SOPs, FAQs, customer communication templates, and workflows for wholesale, bulk ordering, corporate gifting, and marketplace support.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Acomfrt%3A4458332009 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.