𝗪𝗵𝗮𝘁 𝗠𝗮𝗸𝗲𝘀 𝗖𝗹𝗼𝘂𝗱𝗯𝗲𝗱𝘀 𝗨𝗻𝗶𝗾𝘂𝗲

At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.

𝗛𝗼𝘄 𝗬𝗼𝘂'𝗹𝗹 𝗠𝗮𝗸𝗲 𝗮𝗻 𝗜𝗺𝗽𝗮𝗰𝘁:

We are seeking a dynamic 𝗗𝗮𝘁𝗮 𝗥𝗲𝗽𝗼𝗿𝘁𝘀 & 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝘁 to join our Customer Success team. This role bridges the gap between data services and business intelligence. As a Reports & Insights Analyst, you'll help Cloudbeds customers turn raw operational and financial data into decisions they can act on. 𝗬𝗼𝘂'𝗹𝗹 𝗯𝘂𝗶𝗹𝗱, 𝗮𝗻𝗮𝗹𝘆𝘇𝗲, 𝗮𝗻𝗱 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝗿𝗲𝗽𝗼𝗿𝘁𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗼𝘂𝗿 𝗣𝗠𝗦 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝘀𝘂𝗶𝘁𝗲, troubleshoot discrepancies before they become customer frustrations, and coach hoteliers on how to read metrics like ADR, RevPAR, occupancy, and channel performance with confidence. Every report you refine and every question you answer on calls or emails, directly shapes how hospitality businesses understand their own performance and grow their revenue.

𝗢𝘂𝗿 𝗧𝗲𝗮𝗺:

Data Services sits at the intersection of hospitality expertise and reporting technology, working to make sure Cloudbeds customers never have to guess what their numbers mean. Reporting to your lead, you'll join a team that partners closely with Product, Onboarding, Support, and Customer Success to keep improving how customers access and interpret their data. It's a hands-on, collaborative group that treats every reporting question as a chance to make the platform and the customer's business a little smarter.

𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗧𝗲𝗮𝗺:

Build and Optimize Reports: Create, refine, and troubleshoot reports across Cloudbeds' PMS reporting suite to ensure customers have accurate, actionable data at their fingertips.
Resolve Reporting Discrepancies: Proactively investigate and troubleshoot data inconsistencies before they escalate into customer frustration.
Coach Clients on Key Metrics: Guide hoteliers through core performance indicators—ADR, RevPAR, occupancy, and channel performance—helping them read and act on their numbers with confidence.
Translate Data Into Decisions: Turn raw operational and financial data into clear, actionable insights that directly shape how hospitality businesses understand their performance and grow revenue.
Support Customers Across Channels: Answer reporting-related questions via calls and emails, acting as a trusted resource for customers navigating their data.
Collaborate Cross-Functionally: Partner closely with Product, Onboarding, Support, and Customer Success to continuously improve how customers access and interpret their reporting data.

𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗬𝗼𝘂 𝗨𝗽 𝗳𝗼𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀:

Hospitality Tech Background: Direct experience working with Hotel Property Management Systems, channel managers and similar systems
Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users.
Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning).
Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis.
Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records.