Implementation Engineer

Department: Professional Services

Level: IC – Mid-Level

Location: Bangalore, India

Type: Full-Time

Reports To: Tech Manager

About Cleo

Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between.

Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.

Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.

The Opportunity

Advance your career in enterprise integration by taking ownership of increasingly complex EDI and B2B implementations. As an Implementation Engineer II, you'll independently deliver integration solutions, troubleshoot technical issues, contribute to ERP and API integrations, and build the expertise needed for a Senior Implementation Engineer role.

What You'll Do

EDI & Integration
Implement EDI solutions using ANSI X12 and EDIFACT standards.
Configure and troubleshoot communication protocols (AS2, SFTP, VAN, APIs).
Develop and maintain ERP integrations and business process workflows.
Data Mapping & APIs
Build medium-complexity data mappings, Business Process Sequences (BPS), and integration flows.
Implement REST/SOAP APIs with OAuth, authentication, encryption, and API security.
Support UAT, resolve mapping issues, and optimize integration performance.
Delivery & Documentation
Troubleshoot integration issues independently and escalate complex problems when required.
Document integration designs, configurations, and implementation processes.
Follow implementation, quality, and security best practices.

What You Bring

Required

Technical Skills

Strong understanding of ANSI X12, EDIFACT, and B2B integration concepts.
Experience configuring AS2, SFTP, VAN, REST/SOAP APIs, and authentication methods.
Hands-on experience with Business Process Sequences (BPS), data mapping, and ERP integrations (SAP preferred).
Working knowledge of API security, OAuth, performance optimization, and troubleshooting.

Education & Experience

B.E./B.Tech in Computer Science, Information Technology, or a related field.
2–3 years of experience in EDI, B2B integration, or middleware implementation.
Proven ability to deliver integration projects independently.

Preferred

Experience with multiple ERP platforms (SAP, NetSuite, D365, Acumatica).
Familiarity with Cleo Integration Cloud (CIC) or B2B platforms such as Sterling, Gentran, OpenText, or Axway.
Exposure to retail, manufacturing, logistics, or supply chain domains.
Experience using AI tools to improve documentation or delivery efficiency.

Behavior Competencies

Initiative & Innovation- Ability to be proactive and develop new ideas

Level 2: Initiative -Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions.

Leadership & Management -Ability to work within or lead a team

Level 1: Team Oriented -Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed.

Planning & Organization- Ability to manage tasks and activities

Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems.

Customer Focus- Ability to manage relationships with customers

Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions.