# Customer Happiness Associate (Analista de Experiência do Cliente) – São Paulo (Hybrid) at Clara > Brazil · Junior · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aclara%3A5209694007 (read 2026-11-07). ## Facts (observed) - Company: [Clara](https://alderhq.app/companies/clara) - Location text: Sao Paulo / SP / Brazil; Brasil - Where it can be done from (inferred): Brazil (evidence: "Location: Sao Paulo / SP / Brazil; Brasil") - Posted: 2026-08-14 (85 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/clara/jobs/5209694007 - Skills listed (inferred): SQL ## Pay and sponsorship - Posted pay: not posted - Licensed UK sponsor: registered as "Clara Technologies (UK) Limited" (checked 2026-11-03, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers)) ## Description (the employer's text) Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others. ### What you'll do We're looking for a Customer Happiness Associate to support our mission of delivering a seamless, human, and high-quality customer experience. You’ll be the voice of Clara to our customers, solving complex issues with empathy and ownership. This role is key to helping us build long-term trust with our B2B clients in Brazil, especially during critical or escalated situations. You'll work closely with other Customer Happiness team members, as well as cross-functional teams like Product, Engineering, and Operations. Your shift will be from 08:00 to 17:00 (BRT), helping us support customers across different time zones and urgent issues. Your responsibilities will include: - Handling and resolving escalated customer inquiries via email, chat, and phone. - Investigating problems thoroughly and documenting findings clearly in our internal tools. - Proactively reaching out to customers to provide solutions and support, including follow-up calls as needed. - Offering thoughtful options to customers considering cancelling or reducing their usage, always with a focus on long-term retention. - Identifying and proposing improvements to our processes based on customer feedback. - Acting as a calm, empathetic, and clear communicator—even in high-pressure or complex situations. - Delivering support with a high bar for quality and excellence, always prioritizing the customer's needs. - Managing multiple tickets and priorities at once with strong organization and attention to detail. ### Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. ### Must haves - 2+ years of experience as a Customer Support Representative or Customer Success Agent, preferably in a Fintech or B2B environment. - Previous experience supporting B2B clients. - Based in the São Paulo metropolitan region, with availability to occasionally work from Clara’s local office. - Availability to work from 8h to 17h (BRT). - Strong interpersonal skills: calm under pressure, empathetic, and a clear communicator. - Skilled at investigating and resolving issues autonomously, with solid documentation practices. - Proficiency in Google Drive and Office tools (Advanced). - Experience using customer support systems like Zendesk or similar (Advanced). - Familiarity with CRM tools like HubSpot or similar (Intermediate). - Working proficiency in Portuguese and Intermediate English. ### Nice to haves - Professional working proficiency in English. - Experience or interest in using AI tools to streamline support workflows. - Basic proficiency in Spanish or a desire to learn. - Ability to analyze trends in customer issues using spreadsheets, SQL, or similar tools. - Leadership potential and ability to handle complexity with calm and clarity. ### Where we work This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles — you'll spend time in the office naturally, and most days during your ramp-up or when your leader asks. ### Why Clara - A high talent-density team driven to make an impact in Latin America — low ego, high ownership. - Competitive salary and stock options (ESOP) from day one. - An annual learning budget and accelerated development paths. - English is our working language, with Spanish and Portuguese every day. ### How we work - Clarity — Open and direct communication: we say what we mean and give context where it matters. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aclara%3A5209694007 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.