IT Systems Engineer (Managed Services)

We are currently seeking an IT Systems Engineer with hands-on experience supporting business IT environments.

As an IT Systems Engineer, you will support the day-to-day technology needs of assigned clients, troubleshoot problems, maintain their systems, and complete technical projects. You'll work directly with clients and coordinate with senior engineers when an issue or project needs additional expertise. Our client environments range from small offices and residential networks to businesses using servers, virtualization, cloud services, and security systems.

CITIG provides managed IT services and consulting on the Central Coast. Our team works primarily from our downtown Santa Barbara office and at client sites throughout Santa Barbara, Ventura, and San Luis Obispo counties. We offer training and certifications, opportunities to contribute to technical decisions, and the benefits listed below.

Role Expectations and Qualities:

A successful IT Systems Engineer handles routine support and administration independently, communicates clearly with clients, and follows work through to completion. They use sound troubleshooting judgment, ask for help when needed, and take on more complex work as their skills develop.

This role suits someone who can handle routine support independently and build familiarity with new client environments through documentation, collaboration, and hands-on work.

The right candidate will:

Remain calm and productive under pressure, and cope well with change.
Treat clients and colleagues with patience, respect, and empathy.
Work cooperatively, accept feedback, and share knowledge with colleagues.
Effectively communicate highly technical information to the average person using simple, easy-to-understand explanations.
Be motivated, self-starting, and able to work independently without the need for constant, direct supervision.
Prioritize work, communicate progress, and follow through on commitments.

Responsibilities

You will manage day-to-day support and maintenance for assigned clients, follow issues through to resolution, and take on more complex work with guidance from senior engineers.

Implement, support, monitor, and improve assigned client systems, with senior engineering guidance for complex changes.
Plan and complete smaller technical projects independently, and work with senior engineers on the design and delivery of larger or more complex projects.
Develop and maintain client relationships, identify opportunities to extend existing service agreements, and suggest how clients can improve their business practices through the effective use of new technologies.
Configure and support client cloud services and applications, with senior engineering guidance for infrastructure changes.
Administer and support client networks, monitor backups, apply software updates, review system alerts, and perform proactive maintenance. Work with senior engineers on network design and complex changes.
Coordinate and perform deployment of technical equipment at client sites, such as: servers, workstations, printers, switches, firewalls, WAP, UPS, NAS, IoT, desktop peripherals, etc.
Resolve technical problems on new and existing systems, including: installation, upgrading, and providing technical support for server hardware, software, storage, and networking products and services.
Provide end-user support and troubleshooting of Windows/MacOS desktops, applications (Office/Outlook), printers, peripherals, new user setup, email delivery problems, etc.
Escalate advanced issues to senior engineers when appropriate while maintaining ownership and follow-through.
Coordinate with the service delivery manager and senior engineers when work requires additional support, keeping the client informed and following through to resolution.
Collaborate with the team by providing assistance on difficult issues, communicating status/progress of work, and participating in team events.
Ensure compliance with company technical and quality standards while maintaining the highest degree of client satisfaction.