# Sr. CRM Operations Manager at Chime > Remote · United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Achime%3A8922747002 (read 2026-11-06). ## Facts (observed) - Company: [Chime](https://alderhq.app/companies/chime) - Location text: San Francisco, CA, USA; San Francisco Office - Where it can be done from (inferred): Remote · United States (evidence: "Location: San Francisco, CA, USA; San Francisco Office") - Posted: 2026-10-28 (9 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://boards.greenhouse.io/chime/jobs/8922747002?gh_jid=8922747002 ## Pay and sponsorship - Posted pay: $145k–$200k per year (from the listing's pay field) - Market band for similar posted roles (SF Bay Area, n 1356): p25 $144k, median $175k, p75 $208k ## Description (the employer's text) ### About the role We're hiring a Sr. CRM Operations Manager to help transform how Chime's Lifecycle Marketing & CRM team operates and scales. You'll lead our most important cross-functional CRM initiatives, connecting Lifecycle Marketing, MarTech, Engineering, and other partners to turn complex business needs into scalable systems and processes. As a strategic individual contributor, you'll influence technical roadmaps, improve operational efficiency, and help us build smarter, more automated member experiences. This isn't a daily campaign execution or engineering role—your impact will come from bringing teams together, solving complex operational challenges, and building systems that help us move faster. ### In this role, you can expect to - Lead high-impact CRM initiatives: Own complex, cross-functional programs such as platform migrations, channel integrations, and automation transformations—from early discovery through implementation and adoption. - Connect Marketing with Product and Engineering: Translate lifecycle marketing goals into clear business requirements, data specifications, and technical priorities, helping teams align on what needs to be built and why. - Make CRM operations more scalable: Improve campaign intake, QA standards, documentation, governance, and prioritization processes so teams can execute more efficiently and with fewer errors. - Strengthen channel health and compliance: Partner with Legal, Compliance, Data, and channel owners to improve deliverability, consent management, frequency capping, and messaging quality. - Drive the evolution of lifecycle automation: Help move our CRM ecosystem beyond manual, campaign-focused workflows toward automated, scalable, and intelligent member journeys. - Influence teams and priorities: Work closely with senior stakeholders to resolve dependencies, navigate competing priorities, and drive decisions without relying on direct reporting authority. - Deliver measurable operational impact: Establish success metrics and connect improvements in workflows, systems, and governance to efficiency, execution quality, risk reduction, and downstream business outcomes. ### To thrive in this role, you have - 8+ years of experience in CRM operations, marketing program management, or marketing technology alignment, with a track record of working in complex marketing environments. - Demonstrated ownership of large cross-functional initiatives, taking ambiguous business problems through planning, implementation, stakeholder alignment, and successful adoption. - Strong business-to-technical translation skills, including experience turning marketing needs into actionable requirements for Product, Engineering, and data teams. - Deep familiarity with enterprise CRM platforms such as Braze, Iterable, or Salesforce Marketing Cloud, including how data infrastructure supports lifecycle marketing capabilities. - Experience building scalable operating frameworks, including campaign intake, operational governance, quality assurance, and documentation standards. - Exceptional stakeholder management and communication skills, with the ability to influence senior leaders, resolve competing priorities, and drive decisions without direct authority. - A process-first, outcomes-oriented mindset, with the ability to identify operational friction, implement sustainable improvements, and measure their impact. #LI-Onsite #LI-AM1 Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice $145,000—$200,000 USD ### A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank\*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Achime%3A8922747002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.