# Technical Customer Support Representative (Bilingual French/English) at Chefman

> Remote · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Achefman%3A4459361009 (read 2026-11-08).

## Facts (observed)

- Company: [Chefman](https://alderhq.app/companies/chefman)
- Location text: Mahwah, NJ; Remote
- Where it can be done from (inferred): Remote · United States (evidence: "Location: Mahwah, NJ; Remote")
- Posted: 2026-10-20 (19 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/chefman/jobs/4459361009

## Pay and sponsorship

- Posted pay: $37k–$46k per year (from the listing's pay field)
- Market band for similar posted roles (United States, n 21890): p25 $55k, median $90k, p75 $154k

## Description (the employer's text)

### Technical Customer Support Representative (Bilingual French/English), CHEF iQ

### Mahwah, NJ \| Remote to start, hybrid within 12 months \| $18 to $22/hour

Vous parlez français et anglais ? C’est vous qu’on cherche ! 🇫🇷🍳📱

At CHEF iQ, we make smart kitchen appliances that take the guesswork out of cooking. Our wireless smart thermometers tell you when your steak is perfect, our app-connected cookers and ovens let you walk away while dinner handles itself, and our customers love them.

We’re looking for a tech-savvy support pro who is fully fluent in French and English to be the go-to expert for our French-speaking customers. When something isn’t working right, you’ll turn a frustrating moment into a “wow, c’était facile!”

### What you’ll do

- Support customers in French and English by phone, email, chat, and social media.
- Troubleshoot Wi-Fi, Bluetooth, and app pairing so customers get back to cooking fast.
- Look up orders, inventory, and replacement parts, and make sure the right part goes to the right model every time.
- Handle warranty questions, returns, recalls, and terms of sale with care.
- Keep clean, detailed records of every interaction and own your follow-ups.
- Share what customers are telling us with our Software, Hardware, and Product Development teams.
### What you bring

- Fluent spoken and written French and English. This is a must.
- 2+ years of customer support experience, ideally technical support.
- A knack for connectivity troubleshooting. You know your way around Wi-Fi, Bluetooth, and devices that won’t talk to each other.
- Experience in a CRM or ticketing system. Salesforce is a big plus.
- Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office.
- A sharp eye for detail. Model numbers and part numbers don’t trip you up.
- A friendly, upbeat way with people, even when a customer is having a rough day.
- You can juggle a busy queue and still give every customer your full attention.
- A quiet home workspace and reliable internet for the remote period.
### Why you’ll love it here

- Your languages matter. You’ll be a key voice for our French-speaking customers.
- Real ownership. No micromanaging. You’ll make judgment calls and own your work, with a manager who coaches you to grow.
- Hands on with cool tech. You’ll learn our smart kitchen products inside and out, and maybe test a few in your own kitchen.
- Room to grow. We’re one of the fastest growing brands in the kitchen space, and our team members get promoted from within.
### The fine print

This role is based out of our Mahwah, NJ office. You’ll start remote and move to a hybrid schedule in the office within 12 months, so you’ll need to live within commuting distance. Expect occasional in-person training and team sessions in Mahwah along the way.

Prêt(e) à aider nos clients à mieux cuisiner? Apply today! 🔥

Hourly Pay Range (commensurate with experience)

$18—$22 USD

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Achefman%3A4459361009 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.