Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

Job Summary

The Laboratory Services Supervisor provides frontline leadership and oversees the daily execution of laboratory operations. This hands-on role ensures accurate, compliant, and timely testing across assigned disciplines such as Microbiology, Chemistry, Sample Intake, and Media Preparation.

You will lead a team of laboratory technicians while driving workflow efficiency, maintaining quality standards, and ensuring a safe, productive work environment. This role is critical to delivering consistent results aligned with productivity, quality, customer service, and safety expectations.

Our Purpose & Values

Purpose: So the world can trust in what it consumes.

Mission: Partner with customers to deliver innovative scientific solutions and expertise.

Values:

Put the customer first
Commit to safety and quality
Drive to deliver
Act with integrity
Support the team

Responsibilities

Quality, Safety & Technical Excellence

Ensure adherence to SOPs, ISO 17025 standards, GLP, and regulatory requirements
Maintain data integrity, accurate testing, and proper documentation
Coach team members on quality control and laboratory best practices
Prepare the laboratory and staff for internal and external audits
Maintain a clean, organized, and compliant lab environment
Promote and enforce a strong culture of safety

Operations & Workflow Management

Lead daily operational huddles to align on priorities, staffing, and workflow
Manage sample tracking, data entry, and reporting through LIMS
Allocate staffing based on testing volume and priorities
Identify and drive process improvements to increase efficiency and throughput
Maintain performance in a fast-paced, deadline-driven environment

People Leadership & Development

Supervise and develop a team of laboratory technicians
Foster a high-performance, accountable, and engaging team culture
Conduct performance reviews and regular 1:1 coaching conversations
Support employee growth through training and career development
Manage staffing plans, scheduling, and workforce planning
Drive retention through engagement and development initiatives

Customer Focus

Ensure timely and accurate reporting of results
Escalate out-of-specification results appropriately
Support resolution of client inquiries and concerns
Maintain professionalism in all customer interactions

Qualifications

Bachelor’s degree in Microbiology or the biological sciences required
Minimum 3 years of experience leading an hourly workforce in an operations environment
Experience in commercial laboratory testing or manufacturing preferred (e.g., food, cosmetics, tobacco)