# Order Management Specialist at Castlery

> Malaysia · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Acastlery%3A6108452004 (read 2026-11-15).

## Facts (observed)

- Company: [Castlery](https://alderhq.app/companies/castlery)
- Location text: Johor Bahru, Johor, Malaysia; Johor Bahru, Malaysia
- Where it can be done from (inferred): Malaysia (evidence: "Location: Johor Bahru, Johor, Malaysia; Johor Bahru, Malaysia")
- Posted: 2026-07-06 (132 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-12
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://www.castlery.com/careers-list?gh_jid=6108452004

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

We’re rethinking homes for how people really live, and we’re looking for a Order Management Specialist to join our E-commerce team to help shape the future of living—one thoughtful detail at a time.

Success in this role means consistently delivering accurate and timely order management while leveraging Odoo and WMS to drive operational excellence and continuously improve logistics performance.

What you'll be doing:

- Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.
- Monitor, supervise and execute order management system.
- Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.
- Answer customer inquiries and facilitate order change requests.
- Monitor, report and improve logistics KPIs.
- Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.
- Provide direct input into the existing user tools and make recommendations for process.
- Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.
What you'll need to succeed:

- Fluent English with excellent communication skills, both written and verbal.
- Proficient in Microsoft Office and Excel.
- Strong analytical skills
- Knowledge of ERP and e-commerce background is a plus.
### Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Acastlery%3A6108452004 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.