About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

How This Role Makes a Difference

The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient coordination of clinical trial visits.This person's responsibility includes all patient service functionality including scheduling patients, handling the various of software’s and applications, helping patients with applications, diaries. The position involves close cooperation with researchers, study coordinators to ensure the highest quality of care.

How You'll Make An Impact

Front Desk Reception
Greet patients and visitors, answer incoming calls.
Address patient inquiries and concerns with professionalism, empathy, and discretion; escalate complex cases to appropriate clinical or operational leadership as needed
Administrative Support
Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff.
Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity
Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study
Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance
Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations
Ensure accurate registration of appointments and timely updates in operational systems
Work closely with investigators and site staff to ensure seamless patient flow and visit execution
Build and maintain strong relationships with patients to support retention and a positive site experience
Assist with scheduling, filing, and general office management. Prepare documents, reports, and forms to support site operations and clinical trial compliance.
Other Duties as Assigned
Helping to advance the Future of Medicine program by supporting innovative healthcare screenings and guiding patients through a seamless care experience
Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness

The Expertise Required

Ability to communicate and work effectively with a diverse team of professionals
Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments
Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors
Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals
Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
Ability to balance tasks with competing priorities
Critical thinker and problem solver