About Capco

Capco is a global business and technology consultancy dedicated to the financial services industry. We combine deep industry expertise with consulting and transformation capabilities to help leading financial institutions navigate complex change and deliver meaningful outcomes.

Across APAC and globally, we partner with banks and financial institutions on programmes spanning business transformation, digital and technology change, operating model transformation, regulatory change and large-scale programme delivery.

As we continue to grow our Malaysia practice, we are looking for experienced change professionals who can help our clients successfully navigate transformation — ensuring stakeholders are engaged, impacted teams are prepared, and change is effectively embedded across the organisation.

Role Overview

We are seeking an experienced Real Estate & Physical Infrastructure Subject Matter Expert (SME) to provide strategic and operational advisory services to a banking client.

The consultant will bring deep industry expertise in managing and optimising banking physical infrastructure, including branch networks, ATMs, corporate offices, operational centres, facilities, and real estate assets.

The role will focus on assessing existing infrastructure strategies, operating practices, asset management frameworks, and governance structures to identify opportunities for improved operational efficiency, cost optimisation, asset utilisation, and infrastructure resilience.

The ideal candidate will have extensive hands-on experience managing physical infrastructure portfolios within banking or large financial institutions, combined with the ability to provide strategic recommendations and practical operational improvements.

What You'll Do

1. Physical Infrastructure Strategy & Portfolio Optimisation

Provide strategic advice on the bank's physical infrastructure footprint, including branches, ATMs, corporate offices, and operational facilities.
Assess existing infrastructure strategies, property portfolios, asset utilisation, and operational performance.
Identify opportunities for branch network optimisation, property consolidation, relocation, refurbishment, and infrastructure rationalisation.
Advise on long-term infrastructure planning, capacity requirements, and investment prioritisation.
Recommend strategies to optimise property costs while maintaining operational effectiveness and customer accessibility.
Support the development of infrastructure strategies aligned with the bank's business priorities and growth plans.

2. Real Estate & Property Management

Provide expertise in corporate real estate management, including property acquisition, leasing, renewals, disposal, and portfolio administration.
Review existing property management practices, lease management processes, and property-related expenditure.
Identify opportunities to optimise lease arrangements, property utilisation, occupancy costs, and portfolio performance.
Advise on property governance, landlord relationships, tenancy obligations, and property-related vendor management.
Recommend improvements to property management policies, processes, and reporting.

3. Facilities Management & Operational Excellence

Assess facilities management operations across banking premises, including maintenance, building services, utilities, security coordination, cleaning, and workplace services.
Review preventive and corrective maintenance practices, service delivery models, and operational performance.
Evaluate facilities management outsourcing arrangements, vendor contracts, service-level agreements (SLAs), and key performance indicators (KPIs).
Identify opportunities to improve service quality, operational efficiency, and cost effectiveness.
Advise on facilities management standards, operating procedures, service governance, and performance monitoring.
Recommend appropriate centralised, decentralised, or hybrid facilities management operating models.

4. Physical Asset Lifecycle Management

Provide expertise in the end-to-end lifecycle management of physical infrastructure assets, including planning, acquisition, installation, maintenance, refurbishment, replacement, and disposal.