Job Title: Learning & Training

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Job Description – Learning Operations Manager

Role Purpose

The Learning Operations Manager is responsible for the efficient operational delivery of the organisation's learning portfolio. The role ensures that learning activities are planned, administered, delivered and reported accurately, providing an exceptional learner experience while producing high-quality management information to support business decision-making and regulatory compliance.

The role combines strong operational management with expertise in HR systems, learning technologies and data analytics to ensure learning is delivered to the right audiences, at the right time, with measurable outcomes.

Key Responsibilities

Learning Operations

Manage the end-to-end operational delivery of learning programmes across multiple business areas.
Coordinate learning schedules, enrolments, cancellations and communications.
Ensure learning activities are delivered efficiently, consistently and in accordance with agreed service levels.
Identify and implement opportunities to automate and streamline operational processes.
Maintain operational procedures, standards and documentation, as well as manage the learning team inbox.

Audience Management

Define and manage learning audiences using organisational structures, job roles, business rules and regulatory requirements.
Create and maintain learner populations within the Learning Management System (LMS).
Ensure mandatory and role-based learning is assigned accurately.
Manage audience changes resulting from organisational restructures, acquisitions, role changes and employee lifecycle events.
Work closely with HR and business stakeholders to validate audience accuracy.

Learning Invitations & Communications

Manage learner invitations, reminders and completion notifications.
Design and maintain communication schedules to maximise learner engagement and completion rates.
Ensure communications are timely, professional and aligned with organisational branding.
Support stakeholder communications for major learning deployments.

Reporting & Analytics

Produce regular dashboards and management reports covering learning activity, completion rates, overdue training, compliance status and learner engagement.
Analyse trends, identify risks and recommend actions to improve learning performance.
Develop meaningful KPIs and operational metrics.
Support audit requests by providing accurate learning records and evidence.
Present data insights to senior stakeholders in a clear and actionable format.

HR Systems & Learning Technology

Act as a subject matter expert for the Learning Management System and its integration with HR systems.
Manage system configuration relating to learning assignments, organisational hierarchies, user records and reporting.