The Position

CallRail is looking for a Product Manager to join our team that supports our core integrations, public API and webhooks products.

This is a build role. You’ll ship net-new integrations with platforms our customers depend on — automotive and healthcare tools, scheduling systems, workflow platforms like Zapier — and you’ll deepen the ones we already have. You’ll also own the shared service and framework those integrations run on, and the developer-facing API and webhook surface that thousands of customers and partners build on top of.

The other half of the job is keeping the ecosystem healthy. Integrations break in ways ad campaigns don’t, and you’ll be the person who decides what gets fixed first. That means working shoulder to shoulder with Support, Sales, and Marketing — they hear about problems before dashboards do, they know which integration is blocking a deal, and they need you to tell them what’s coming and when.

This role suits a hands-on, technically fluent PM who wants to ship real integrations, cares about customer product experience, and works in an environment where AI is a daily tool rather than a talking point.

What You'll Do

Build and deepen integrations

Ship net-new core integrations — new verticals like automotive and healthcare, scheduling and workflow platforms, and the partners our roadmap calls for next.
Deepen existing integrations past MVP: fill functional gaps, expand data coverage, and make the ones customers already rely on genuinely good.
Own the shared service and framework every integration inherits — data sync, authentication, error handling, and retries — and the tooling that makes the next integration cheaper to build than the last.
Own the integrations UI and library: how customers discover, connect, configure, and troubleshoot what we’ve built.

Own the API and webhooks

Own CallRail’s public API and webhooks as a product, not a byproduct: new capabilities, versioning strategy, deprecation paths, and the developer experience around them.
Drive parity between our API and webhooks so developers get consistent data and behavior regardless of how they consume it.
Own API documentation, the developer dashboard, and the administration and billing experience for API access.
Define and monitor the health metrics developers actually feel — latency, error rates, rate-limit behavior, webhook delivery reliability — and act on them.

Prioritize and triage

Own the integrations bug queue. Triage incoming issues, and make the reliability work that keeps the ecosystem healthy visible and scheduled rather than invisible and endless.
Make the call on sequencing net-new work against fixes and migrations, and be able to explain that call to anyone who asks.
Close the loop with Support — build the intake path that turns ticket patterns into prioritized work, and give them the answers and workarounds they need in the meantime.
Keep Sales and Marketing ahead of the roadmap: what’s shipping, what’s fixed, what’s still broken, and what they can confidently sell and promote.

Cross-functional

Write clear, actionable epics, user stories, and acceptance criteria with real technical context and edge cases identified up front.
Lead discovery with customers, developers, and internal teams to validate problems before scoping solutions.
Partner with Marketing, Sales, and Customer Experience on launches, enablement, and adoption.
Represent core integrations and the API in planning cycles and cross-functional initiatives.

What You'll Need

3-5 years of product management experience, including meaningful time on integrations, APIs, developer tools, or platform-oriented work.
Background in marketing tech, communications tools, or call tracking ecosystems.
A track record of actually shipping B2B SaaS integrations end to end — not just governing a platform others built on.
Strong technical fluency. You read API documentation comfortably, reason about data models and auth flows, understand webhooks and event delivery semantics, and can scope edge cases with engineers without needing a translator.