# Cross-Functional IT Support Specialist at C3EL

> United States · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Ac3el%3A5234667007 (read 2026-11-09).

## Facts (observed)

- Company: [C3EL](https://alderhq.app/companies/c3el)
- Location text: Scott AFB, IL; Customer Site
- Where it can be done from (inferred): United States (evidence: "Location: Scott AFB, IL; Customer Site")
- Posted: 2026-09-10 (60 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/c3el/jobs/5234667007

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 5885): p25 $126k, median $158k, p75 $200k

## Description (the employer's text)

### Overview

Job Title: Cross-Functional IT Support Specialist

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

### Description

C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.

### Primary Responsibilities

- Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
- Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
- Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
- Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
- Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
- Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
- Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
- Support weekly metrics and reporting by maintaining complete and accurate support records.
### Required Qualifications

- U.S. Citizenship.
- Broad experience across application/user support and desktop/end-user support functions.
- Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
- Ability to shift between support functions based on mission priorities and staffing needs.
- Ability to meet applicable DISA personnel security and network-access requirements.
### Preferred Qualifications

- DoD/federal enterprise support experience.
- Experience with SPS/PD2, ECWM, or similar Government business applications.
- Previous DISA support experience.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
### Education / Experience

- High school diploma and at least 5 years of relevant experience.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Ac3el%3A5234667007 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.