# End User Support / Systems Administrator at C3EL

> United States · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Ac3el%3A5234639007 (read 2026-11-09).

## Facts (observed)

- Company: [C3EL](https://alderhq.app/companies/c3el)
- Location text: Scott AFB, IL; Customer Site
- Where it can be done from (inferred): United States (evidence: "Location: Scott AFB, IL; Customer Site")
- Posted: 2026-09-10 (59 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/c3el/jobs/5234639007

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 5885): p25 $126k, median $158k, p75 $200k

## Description (the employer's text)

### Overview

Job Title: End User Support / Systems Administrator

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

### Description

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.

### Primary Responsibilities

- Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
- Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
- Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
- Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
- Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
- Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
- Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
- Assist with timely user support, move requests, and configuration changes while maintaining required response standards.
### Required Qualifications

- U.S. Citizenship.
- Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
- Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
- Experience with trouble-ticket systems and escalation processes.
- Ability to meet applicable DISA personnel security and network-access requirements.
### Preferred Qualifications

- DoD or federal desktop/end-user support experience.
- Experience supporting users in a high-tempo mission or contracting environment.
- Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
### Education / Experience

- High school diploma and at least 2 years of relevant experience.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Ac3el%3A5234639007 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.