Salesforce Solution Architect

Location: Montreal, QC (Hybrid)

About us

Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.

About the role

Key Roles and Responsibilities

Platform Management & Configuration

Perform day-to-day administration, configuration, and maintenance of the Salesforce instance to align with evolving business needs.
Create and maintain custom objects, fields, formulas, workflows, validation rules, and Process Builder and Flows to automate business processes.
Manage user profiles, roles, permissions, public groups, Organization-Wide Defaults, sharing rules, and security settings to ensure data integrity and compliance.
Assist our Sales Department with designing and maintaining lead assignment rules, opportunity workflows, and territory management to drive sales execution.
Conduct proactive system maintenance, including health checks, release readiness, and security reviews.
Participate in scoping and delivering prioritized configuration work.
Manage release/deployments of enhancements.

User Support & Training

Provide first-line support and troubleshooting assistance to end-users, ensuring timely resolution of issues.
Act as a Salesforce subject matter expert and trusted advisor for all internal users.
Support user onboarding/offboarding processes and access management.
Facilitate training sessions and create documentation to support staff in adopting new functionalities.

Data Management & Reporting

Oversee and analyze data to ensure data hygiene and integrity.
Perform bulk data updates, deduplication, and cleansing of data.
Develop and maintain custom reports, dashboards, and visualizations to provide valuable, actionable insights for decision-making and performance tracking.
Manage Salesforce data feeds, imports, and other integrations.
Manage integrations with various tools such as Gong, HubSpot, and Slack to enable real-time data flow and automation.

Collaboration & Process Improvement

Collaborate with stakeholders (including Sales, Marketing, Services, and Finance) to gather requirements, design solutions, and implement changes.
Work closely with the IT System Administrators to ensure consistent practices and methodologies are used.
Work closely with internal Stakeholders and any external vendors (e.g. Salesforce Development teams) to support the delivery of new features and enhancements.
Assist with UAT, testing coordination, and sandbox validation for deployments.
Identify opportunities to streamline business processes through configuration or automation.
Create and maintain documentation and playbooks for workflows, data flows, and system configurations to ensure long-term governance and clarity.

Skills and Qualifications

Education & Certifications

University Degree or College Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience is required.
Salesforce Certified Platform Foundations certification is required.
Salesforce Certified Platform Administrator certification, or the commitment to obtaining it within one year, is required.
Salesforce Certified System Architect certification is highly desirable.
Additional Salesforce certifications such as Agentforce Specialist, Business Analyst, or Platform Developer are considered a plus.
Any Information Technology-related certifications are considered an asset.

Experience

Minimum of 3-5 years of hands-on experience as a Salesforce Administrator managing Salesforce environments.
Proven experience managing Salesforce environments supporting 100+ users for Sales Cloud and/or Service Cloud.
Experience managing a small development team or working with outside consultants is a plus.
Experience with Agentforce, Data Cloud, Revenue Cloud,
Advanced skills in building custom apps and objects, formula fields, workflows, custom views, reports, and dashboards.