# SMB Account Manager at Block > Remote · Japan · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Ablock%3A5258330008 (read 2026-11-05). ## Facts (observed) - Company: [Block](https://alderhq.app/companies/block) - Location text: Tokyo, Japan; JP - Remote - Where it can be done from (inferred): Remote · Japan (evidence: "Location: Tokyo, Japan; JP - Remote") - Posted: 2026-07-10 (118 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: http://block.xyz/careers/jobs/5258330008?gh_jid=5258330008 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (Tokyo, n 4): p25 $27k, median $34k, p75 $129k ## Description (the employer's text) ### The Role The Account Management team is looking for a motivated account manager or sales professional to join our SMB team and help our merchants retain, grow, and get more from Square's platform. In this role, you'll own a portfolio of small and medium-sized business customers, engaging with them at high-stakes moments in their journey — whether that's preventing churn, unlocking a new product, or helping them see what's possible with Square. You'll be equal parts advisor and problem-solver: diagnosing customer needs, deploying retention and growth strategies, and acting as a connector between the seller and the broader Square team. This isn't a reactive support role — you'll proactively manage your book with urgency and intent, building playbooks and narratives that move the needle. The ideal candidate thrives in a fast-paced environment, loves the challenge of hard conversations, and cares deeply about small business success. You bring a track record in account management or sales, a natural curiosity for how products work, and the ability to turn insight into action. ### You Will - Own a multi-million dollar, dynamic portfolio of SMB merchants across all verticals, you set the strategy, drive the outcomes, and are accountable for every number in your book - Obsess over retention: develop a deep understanding of your merchants' businesses, identify churn risk before it surfaces, and deploy commercially precise strategies that consistently convert high-risk moments into durable, long-term wins - Think and act like a GM of your book: managing a high-velocity pipeline, closing upsell, cross-sell, and contract adoption opportunities with the discipline of someone who knows exactly where each deal stands and what it takes to move it forward - Earn trust by delivering results: build relationships with business owners where you are the first call when something matters, because you've proven you see their business clearly and act in their interest - Lean into hard conversations: own competitive threats, commercial pushback, and escalations with clarity and conviction, and walk away with a stronger partnership every time - Raise the bar for the team: write the post-mortems others learn from, build the talk tracks others adopt, and develop the playbooks that outlast you in the role - Use data to drive decisions: translate portfolio-level patterns into sharp, specific recommendations that influence how Square builds and goes to market for SMB merchants - Close the loop cross-functionally: partner with Sales, Support, Product, and Analytics to solve problems structurally and prevent recurrence ### You Have - 5+ years in account management, sales, or a related client-facing role, with a clear track record of delivering against retention and revenue goals in a performance-based environment - Experience managing a dynamic, high-volume book and closing both retention and growth opportunities simultaneously, you stay organised under pressure and know how to prioritise - Strong negotiation skills built through real commercial experience, you're comfortable in difficult conversations, find creative paths forward, and keep the relationship intact in the process - The ability to communicate clearly and persuasively, in writing, in a pitch, or in a tough conversation with a merchant who's ready to leave - Solid financial and analytical skills; you use data to understand your book, size opportunities, and make a case for the resources or decisions you need - A collaborative instinct, you work well across Sales, Product, Support, and Analytics, and you bring useful context to those conversations rather than just escalating problems - A habit of reflection, you write up what went wrong, share what you've learned, and use it to do better next time - A real interest in small business and the challenges SMB owners face day to day, it shows in how you show up for your merchants - Language requirement: Native Japanese and business-level English ### Bonus Points - Formal sales methodology training - Experience with fintech, payments, or SaaS platforms --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Ablock%3A5258330008 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.