# Staff Client Support Engineer at BigID > Remote · United States · Staff · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Abigid%3A8933995002 (read 2026-11-11). ## Facts (observed) - Company: [BigID](https://alderhq.app/companies/bigid) - Location text: Remote- USA East Coast; USA (Remote) - Where it can be done from (inferred): Remote · United States (evidence: "Remote role open worldwide") - Posted: 2026-11-06 (5 days ago) - First seen by alder: 2026-11-08 · last verified: 2026-11-11 - Reposted: 0 times · edited: 1 times - Apply on the employer's site: https://bigid.com/company/careers/job-details/8933995002?gh_jid=8933995002 - Skills listed (inferred): JavaScript, Python, Java, C++, C#/.NET, PostgreSQL, MySQL, MongoDB, AWS, GCP, Azure, Kubernetes, Docker, SQL, Distributed systems ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United States, n 2877): p25 $184k, median $215k, p75 $253k ## Description (the employer's text) ### Who we are BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: - BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security - BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards - Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies - CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) - DUNS 100 Best Tech Companies to Work for - Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards - 2024 Inc. 5000 list for the 4th consecutive year! - Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. ### About the role When a BigID enterprise customer hits a complex, high-impact issue in production, you’re the escalation point. As a Staff Client Support Engineer, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our 25-person Support organization and influence product and system design. ### What you’ll do - Work directly with customer stakeholders to diagnose and resolve complex issues in production environments. - Analyze logs, metrics, and product code to reproduce issues and identify root causes. - Deliver fixes, workarounds, and configuration guidance tailored to each customer’s requirements. - Coordinate across internal and customer teams to drive multi-party issues to resolution. - Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact, using data and experience balanced against business constraints. - Share deep technical knowledge through documentation, training, and mentorship across Support and with customers. - Influence adjacent teams’ design decisions to support sound, system-wide architecture. - You’ll cover on-call for a full weekend 2-3 times per year, scheduled in advance, with on-call pay. ### What you’ll bring ### Experience - 7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments. - Strong troubleshooting skills on complex software systems, with the self-direction to work hard problems through independently, starting from written and verbal descriptions from support teams, account managers, and customers. ### Technical skills - Linux: hands-on installation, configuration, and management, including shell scripting, package managers (apt, yum), archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos. - Containers: hands-on experience deploying and operating applications with Docker and Kubernetes. - Cloud: experience with AWS, Azure, or GCP. - Databases: working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB. - Programming: proficiency in at least one language (Python, JavaScript, C++, C#, or Java), including writing scripts or code to diagnose issues and build workarounds. Experience in more than one is a plus. ### How you work - Excellent written and verbal communication, with the ability to explain technical concepts to engineers and non-technical stakeholders alike. - Comfort managing competing priorities and switching between tasks without losing quality. ### Nice to have - Bachelor’s degree in Computer Science, IT, or a related technical field (extensive relevant experience may substitute). --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Abigid%3A8933995002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.