# Operations Support Analyst at AvePoint

> Singapore · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Aavepoint%3A7104490 (read 2026-11-04).

## Facts (observed)

- Company: [AvePoint](https://alderhq.app/companies/avepoint)
- Location text: Singapore; Singapore
- Where it can be done from (inferred): Singapore (evidence: "Location: Singapore; Singapore")
- Posted: 2025-07-25 (468 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://www.avepoint.com/careers/job-detail?gh_jid=7104490

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Singapore, n 11): p25 SGD 151k, median SGD 195k, p75 SGD 249k
- H-1B filings at this company for similar roles, FY25: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))

## Description (the employer's text)

### As an Operations Support Analyst, you will

- Provide technical support to end users on various technical issues and problems relating to hardware and software.
- Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.
- Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
- Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
- Able to identify interdependencies when analysing problems and developing creative solutions with supervision.
- Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.
### EXPERIENCE AND SKILLS NEEDED

- Diploma from a recognized polytechnic (preferable IT related)
- Prior experience in technical support and usage of ticketing systems
- Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders
- Basic salesforce administration experience
- A team player
- Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment
- Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aavepoint%3A7104490 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.