# IT Support Technician Associate (Winter 2027) at Astranis

> United States · Junior · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aastranis%3A4716175006 (read 2026-11-06).

## Facts (observed)

- Company: [Astranis](https://alderhq.app/companies/astranis)
- Location text: San Francisco; San Francisco
- Where it can be done from (inferred): United States (evidence: "Location: San Francisco; San Francisco")
- Posted: 2026-09-24 (42 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/astranis/jobs/4716175006

## Pay and sponsorship

- Posted pay: $91k–$91k per year (from the description)
- Market band for similar posted roles (SF Bay Area, n 248): p25 $70k, median $96k, p75 $125k

## Description (the employer's text)

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe – large enterprises, sovereign governments, and the US military.

With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.

Astranis has raised over $1.2 billion from some of the world’s best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.

### IT Support Technician Associate (Winter 2027)

As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.

### Role

- Assist with support tickets and escalate as needed
- Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
- Help with inventory management
- Keep documentation on infrastructure, policies, and procedures up to date
- Account management, troubleshooting, and password resets
- Assisting with infrastructure upgrades and larger projects
- Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
- Collaborate with team members to address IT challenges as they arise
### Requirements

- Excellent customer service
- Understanding of troubleshooting techniques
- Exhibits critical thinking skills
- Able to take notes and remember directions
- Experience with Windows, MacOS, and/or Linux
- Highly motivated with an interest in helping and teaching others
- Able to perform duties autonomously without much supervision
### Bonus

- Experience with Network troubleshooting
- Experience with Microsoft 365
- Familiarity with troubleshooting/updating scripts
- Comfortable with replacing hardware in laptops and desktops
The base salary for this position is $1,750 per week.

Base Salary

$1,750—$1,750 USD

### U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))

Our mission and products are built for everyone, regardless of gender, race, creed, or background. We believe in a diverse and inclusive workplace, and we invite all people to join our team and bring their unique perspectives to make us stronger.

### Astranis SMS Terms of Service

Recruiting Updates: By opting in, you agree to receive SMS updates, interview coordination, and recruiting communications from Astranis Space Technologies Corp.

Opt-Out: You can cancel this service at any time by replying STOP. We will send one final text confirming your unsubscription.

Opt-In Again: To resume receiving messages, reply START or YES.

Support & Rates: For assistance, reply HELP or contact us at +16504498097. Message and data rates may apply. Message frequency varies; carriers are not liable for delayed or undelivered messages.

Privacy: For details on how we protect your data, view our Privacy Policy.

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aastranis%3A4716175006 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.