Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

As a Service Manager at ASM, you will lead all customer service operations for ASM equipment within your assigned region. You will be responsible for installation, qualification, and ongoing support of ASMs PEALD & PECVD tools, ensuring strong performance, reliability, and customer satisfaction. You will oversee spare parts operations, manage financial performance across service and spares, and lead a team of Field Service Engineers. By partnering closely with our client, internal stakeholders, and your team, you will drive operational excellence and build a strong, professional service organization.

What you will be working on

Technical and operational leadership

Oversee installation, qualification, and service support of ASM equipment across the region
Provide guidance to site personnel on routine and non-routine technical activities
Ensure service jobs are completed within scheduled timeframes and according to plan
Participate early in new product development activities to ensure field readiness
Improve service processes, reporting structures, and operational procedures
Establish standardization, guidelines, and best practices for service operations
Create an optimal environment for product support, including tools and procedures
Provide feedback to product organizations to improve ease of maintenance and uptime

Safety, quality, and compliance

Establish and maintain a strong “Safety and Quality First” culture
Ensure adherence to ASM policies, service bulletins, and procedures
Drive proper use of documentation and systems to support continuous improvement
Promote accurate reporting, including FSM usage and time tracking

Customer and account leadership

Support all ASM service activities for the account within the assigned region
Build and maintain strong relationships with customer stakeholders
Ensure all contractual service obligations are met
Drive customer satisfaction through service delivery and responsiveness
Stay informed on account goals, roadmaps, financial performance, and key issues
Communicate progress, risks, and opportunities to leadership

Financial and business management

Responsible for meeting regional financial targets for service and spares business
Manage spare parts depots and consignment inventory levels
Support forecasting and revenue generation activities
Monitor performance and take corrective actions as needed

Team leadership and development

Lead and manage Field Service Engineers and group leaders
Motivate and communicate effectively with direct reports
Set clear expectations aligned with cost, schedule, and performance goals
Manage FSE utilization and team productivity
Conduct annual reviews and support career development
Define annual goals for team members aligned to account objectives
Foster a professional, high-performing service organization

Planning and collaboration

Plan and organize work schedules to meet operational demands
Allocate resources effectively across service activities
Collaborate with Sales to support spares and service contract closure
Work cross-functionally with internal teams to achieve business objectives
Participate in departmental policy and strategic decision-making
Integrate activities across teams to ensure alignment and execution

What we are looking for

Bachelor of Science in Engineering or a related field
5–10 years of experience in field service management, preferably in the semiconductor capital equipment industry