# Customer Success Manager at Arena im > Brazil · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aarenaim%3A4740415005 (read 2026-11-13). ## Facts (observed) - Company: [Arena im](https://alderhq.app/companies/arena-im) - Location text: São Paulo, Brazil; Brazil - Where it can be done from (inferred): Brazil (evidence: "Location: São Paulo, Brazil; Brazil") - Posted: 2026-10-05 (39 days ago) - First seen by alder: 2026-11-04 · last verified: 2026-11-10 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/arenaim/jobs/4740415005 ## Pay and sponsorship - Posted pay: not posted ## Description (the employer's text) ### About Arena Arena is a startup created in Silicon Valley with a mission to build communities for creators, publishers and brands with the power of AI. Companies using Arena include Disney, Reuters, Fox, Red Bull and NFL. We have +2,000 customers in 150 countries, with +50M users having conversations on Arena every month and engaging with our AI tools. We are a Series A company backed by top-tier investors such as CRV, Redpoint and Craft Ventures. Arena offers a unique work environment and the chance to collaborate with diverse teammates across multiple countries, with a culture of ownership, autonomy, and high performance. Arena is expanding its AI product portfolio with MyAvatar.AI, a multimodal platform that enables users to create intelligent, personalized AI avatars through voice, video, and conversational interfaces. Sometimes you're stuck in a customer success role where you're focused on solving tickets instead of building relationships and driving customer outcomes. If you enjoy understanding customers, solving business problems, and turning relationships into long-term value — then Arena is the company you're looking for. ### About the Role We’re looking for a Customer Success Manager to help our customers maximize the value they get from Arena. You’ll work across the full customer lifecycle — from onboarding and adoption to retention, renewals, and expansion — while partnering closely with Sales, Product, Engineering, and Support. This is a highly collaborative and hands-on role. As part of a growing Customer Success organization, you’ll also have the opportunity to help build and improve our CS processes, playbooks, and success metrics. ### What you will be doing - Own a portfolio of customers and build strong, long-term relationships with key stakeholders. - Lead onboarding, adoption, and customer success initiatives throughout the customer lifecycle. - Understand customer goals and translate them into clear success plans and actionable next steps. - Monitor customer health, adoption, and engagement to proactively identify risks and opportunities. - Drive retention, renewals, and expansion opportunities in partnership with Sales. - Work closely with Product, Engineering, and Support to solve customer problems and communicate product feedback. - Conduct regular customer meetings, business reviews, and QBRs with key stakeholders. - Help build and improve Customer Success processes, playbooks, and success metrics. ### Must-Have Experience - 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS. - Experience managing the customer lifecycle, including onboarding, adoption, retention, and renewals. - Strong business acumen and ability to understand customer goals and identify opportunities and risks. - Excellent communication and stakeholder management skills across both technical and business audiences. - Strong organizational skills and ability to manage multiple customers and priorities simultaneously. - Experience working cross-functionally with Sales, Product, Engineering, and Support teams. - Fluent English, both written and spoken, with confidence communicating with native English speakers on a daily basis. ### Nice-to-Have Experience - Experience with enterprise customers, global brands, publishers, media, sports, or creator-focused businesses. - Experience with SaaS, MarTech, AdTech, Creator Economy, or AI products. - Experience with Salesforce or other CRM platforms. - Technical curiosity and familiarity with APIs, integrations, and web technologies. - Experience building Customer Success processes or playbooks in a startup environment. ### We also have some sweet perks like 🔥 Be a part of the team in Silicon Valley and join a global team. 💪 A team of exceptional engineers leading the cutting-edge AI Agents. 💶 Competitive salary package & benefits. ⛱️ 4 weeks of paid time-off. 📖 Learning and Development budget. 🚀 Key moment to join Arena in terms of growth and opportunities. 💻 Ability to put your stamp on real-world AI applications that serve millions of users. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aarenaim%3A4740415005 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.