ABOUT YOU

Are you an analytical, detail-oriented problem solver who enjoys taking ownership, improving how things work, and understanding how legal, business, and technology connect? ARCO, a Family of Construction Companies, is seeking a curious and capable Legal Operations Analyst to help our legal team use technology, data, and processes more effectively.

You’ll quickly take ownership of core areas including legal reporting and analytics, legal spend and e-billing, and quality assurance (QA/QC). As you grow, you’ll gain exposure to AI enablement, process improvement, special projects, training, and change management while working across legal, accounting, technology, HR, and construction operations.

A DAY IN THE LIFE

Reporting & Analytics

Responsible for the legal department’s recurring and ad hoc reporting and dashboards — delivering reliable metrics on legal spend, matters, cycle times, and operational performance to legal leadership.
Build and maintain reports and dashboards using SQL Server and Power BI.
Own data quality and validation for Legal Operations reporting: run data-quality checks, document and resolve discrepancies, and maintain knowledge of the source systems behind the numbers.
Turn matter and spend data into insights and recommendations that inform legal-leadership decisions and surface efficiency and cost-saving opportunities.

Legal Spend & e-Billing

Responsible for the e-billing function end to end in CounselLink — including backend administration (invoice routing, contacts, imports, reconciliations) and day-to-day operation.
Support legal team’s review of non-compliant outside counsel invoices, legal-department budgeting, accruals, and spend forecasting, and produce legal-spend reporting for leadership.
Serve as the first point of contact for legal-side e-billing and legal-technology issues, routing technical implementation needs to the appropriate support team.

Quality Assurance (QA/QC)

Lead quality assurance across Legal Operations — validating that AI tools and outputs, reports and dashboards, and process or system changes meet documented requirements before broader use.
Perform QA/QC on AI tools and outputs against documented requirements, and help create and improve AI tools that drive meaningful efficiencies for the legal team.
Define and maintain QA standards, test scripts, and acceptance criteria for new reports, workflows, and legal-technology or AI deployments.

Legal Technology & Systems

Administer and support the legal technology stack and the workflows behind it, including NetDocuments, CounselLink, DocuSign, Power BI, and AI tools such as Claude.
Support matter intake and matter-management data, keeping records accurate and workflows moving.

AI Enablement, Documentation & Knowledge Management

Help the legal team adopt AI responsibly — building and QA-ing AI tools and training users on how AI can improve efficiency and help the team scale as ARCO grows.
Document processes, issues, decisions, and system relationships across Legal Operations and the broader legal department so work can be repeated and improved.
Maintain legal content on the company intranet and improve how users find and use knowledge.
Design efficient processes, document future-state workflows, and support implementation.
Own defined workstreams within records retention, OFAC, and other Legal Operations projects.

Stakeholder Support, Training & Change Management

Translate between Legal, Technology, Finance, and business users; investigate root causes of system or process issues, bring recommended resolutions forward for approval, and drive implementation with the relevant stakeholders.
Create and deliver training on legal technology, AI tools, and process changes

; support communications and change-management plans.

Recognize when an issue is outside your authority or expertise, and escalate rather than guessing or making assumptions.

Learning & Business Knowledge

Build a working knowledge of how shared services, the Legal department, and ARCO’s construction operations work together, and how the business runs day to day.