About AOTI

Advanced Oxygen Therapy, Inc. (AOTI) is transforming the future of wound care through breakthrough technologies that improve the lives of patients with chronic non-healing and acute complex wounds.

At the heart of our mission is our patented, multimodality Topical Wound Oxygen (TWO2) therapy, the only device of its kind proven effective in both Randomized Controlled Trials (RCTs) and Real-World Evidence (RWE) studies. TWO2 has delivered exceptional clinical outcomes, including an 88% reduction in hospitalizations and a 71% reduction in amputations among patients with Diabetic Foot Ulcers (DFUs) over 12 months.

In addition to TWO2, we offer the NEXA™ NPWT System, an innovative, multi-week, multi-patient Negative Pressure Wound Therapy (NPWT) device designed to deliver the clinical benefits of traditional durable systems with the convenience and simplicity of disposable solutions. The NEXA System is portable, easy to operate, and cost-effective—making advanced wound care more accessible across diverse care settings, from hospitals to the home.

Backed by a world-class international leadership team and a robust global infrastructure, AOTI offers a unique opportunity to make a meaningful impact in healthcare.

If you're driven by purpose and want to be part of a company that’s transforming wound care, we’d love to hear from you.

Why We’re Hiring

As demand for our TWO2 therapy continues to grow, we are expanding our team to ensure we maintain the highest standards of patient care. We are looking for compassionate and motivated individuals to join us in delivering life-changing therapy to more patients across the country.

Position Summary

We are seeking enthusiastic and dedicated Account Support Representatives who will thrive in a team environment and prioritize exceptional customer service. We believe that success begins with an excellent work environment where our team is supported, can grow, and develop. As a leader in our industry, we are committed to providing opportunities for incredible internal growth.

Ideal candidates will possess compassionate and empathetic listening skills, actively engage in conversations with clients and patients, and educate them on our products and user guides.

Employment Type: Full-Time (Field-Based Role)

Territory-Based Role: Brooklyn or Queens, NY (Applicants must reside within or near the assigned territory)

Compensation

Hourly Rate Range: $23.00 - 25.00

Benefits

In addition to competitive pay, we offer a comprehensive benefits package that includes:

Full benefits with a company-sponsored stipend
401(k) with company match
Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance
11 Paid Holidays + 2 Floating Holidays
Paid Vacation and Sick Time
Paid Volunteer Time Off to give back to your community
Employee Referral Bonuses
Car allowance, fuel reimbursement, and corporate discounts

Key Responsibilities

Manages own schedule and performs product delivery, set up, pick up, and cleaning within the territory to maintain and optimize therapy effectiveness and equipment readiness.
Provides patients with defined education and support.
Motivates and supports patients in their utilization of TWO2 therapy through empathetic, personalized and goal-oriented encouragement.
Actively tracks and reviews patient therapy data collected through remote device monitoring systems or through manual monitoring of device hours.
Consistently monitors patient engagement (as reflected by therapy utilization) and proactively interacts with patients to provide thoughtful encouragement, guidance and support.
Utilizes motivational interviewing training provided by AOTI to help patients be fully engaged in their own healing.
Collaborate with the Wound Care Consultant and Virtual Therapy Clinical Support team to ensure optimal therapy utilization and wound progress, incorporating relevant insights gained from patient interactions.
Identifies potential therapy issues and escalates to the Wound Care Consultant AND Virtual Therapy Clinical Support team in real-time.