# Implementation Manager at Ansa

> United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aansa%3A4926446008 (read 2026-11-09).

## Facts (observed)

- Company: [Ansa](https://alderhq.app/companies/ansa)
- Location text: San Francisco; Ansa HQ
- Where it can be done from (inferred): United States (evidence: "Location: San Francisco; Ansa HQ")
- Posted: 2025-09-18 (417 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/ansa/jobs/4926446008

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (SF Bay Area, n 1357): p25 $143k, median $175k, p75 $208k

## Description (the employer's text)

It’s time that payments work for merchants, not the other way around. Ansa is building a branded wallet solution to increase customer retention and unlock new growth opportunities.

Ansa helps innovative and growing companies by providing an enterprise-grade, white-label stored value wallet platform paired with incentive tooling. Our platform enables our customers to turn stored value and loyalty programs into a powerful growth engine that increases customer retention, drives repeat purchases, and boosts margins, all without the cost and complexity of building it in-house.

As an Implementation Manager, you’ll be the bridge between our customers and our technology, ensuring seamless integrations and long-term success. You’ll work closely with merchants ranging in size from mid-market through enterprise, and operate cross functionally across go-to-market, product, and engineering. If you love problem solving, project management and merchant collaboration, this is the role for you!

### 👋🏼 About You

- 3-5+ years of experience in implementation, technical account management, or customer onboarding—especially in fintech, payments, or SaaS.
- A customer-first mindset, with a passion for making complex solutions feel simple and intuitive.
- Technical fluency, including experience working with APIs, SDKs, system integrations, and financial technology solutions (coding experience is not required but is a plus).
- Strong communication and problem-solving skills, with the ability to connect with clients across industries and levels of technical expertise.
- Project management experience, with the ability to juggle multiple priorities in a fast-paced environment.
- A growth mindset—you're adaptable, eager to learn, and excited about solving new challenges.
- Experience working with diverse teams and customers, and a commitment to fostering an inclusive environment.
- Own the outcome, do what it takes to keep merchant implementations on schedule and on track to deliver value to our customers.
### 🤝 What will you be doing?

- Lead customer onboarding and implementation design and manage implementation plans for our merchants. Taking over after the sales process and sticking with the customer to ensure their success.
- Understand and translate merchant business needs and ensure the solution we are creating with the merchant will meet (🤞🏼exceed) their needs.
- Provide hands-on support with API and SDK integrations, flow of funds, accounting, system configurations, and wallet launch best practices.
- Educate and empower merchants ensuring they feel confident using our tools and maximizing their value.
- Manage multiple projects simultaneously keeping projects on track with internal and external stakeholders informed.
- Champion merchant feedback advocating for improvements that make our product more user-friendly and impactful.
- Do what it takes to get merchants live, on time, with solid integrations which are designed for success.
### 🪩 Our Culture

We’re a small team with a big mission. That means we have to hold ourselves to a high bar, by design. With limited resources and high ambition, excellence in quality, communication, and ownership, ambition isn’t optional — it’s how we move forward.

- Ownership — if you see it, you take it. We don’t wait to be told.
- Nosiness — curiosity across boundaries, asking questions, stepping beyond scope to solve problems.
- High agency — proactive and self-directed. You move the work, not the other way around.
- Accountability — we do what we say, and communicate proactively.
- Relentless drive — we work with focused intensity and follow through, even when it’s hard.
- Thoughtful execution — shipping work that’s not just fast, but intentional. Think about how decisions today will affect us down the road.
- Pride in your craft — we sweat the details and take our work personally, because it reflects who we are.
- Kindness and trust — we give each other respect, empathy, and the benefit of the doubt. We assume good intent and act like teammates.

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aansa%3A4926446008 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.