# Director, Solutions Engineering at AlertMedia

> United States · Director+ · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aalertmedia%3A8885284002 (read 2026-11-15).

## Facts (observed)

- Company: [AlertMedia](https://alderhq.app/companies/alertmedia)
- Location text: Austin, TX HQ; AlertMedia HQ
- Where it can be done from (inferred): United States (evidence: "Location: Austin, TX HQ; AlertMedia HQ")
- Posted: 2026-10-16 (30 days ago)
- First seen by alder: 2026-11-03 · last verified: 2026-11-12
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/alertmedia/jobs/8885284002

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Austin, n 51): p25 $158k, median $190k, p75 $249k

## Description (the employer's text)

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

### Our core values drive us in our important mission of keeping people safe & informed

- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
AlertMedia is seeking a Director, Solutions Engineering to partner closely with our sales organization and play a critical role in helping prospective customers to understand the value of our platform. This is a hands-on, player/coach role — ideal for a seasoned Solutions Engineering leader who enjoys being deeply involved in the sales process while also building, mentoring, and scaling a high-performing Solutions Engineering team over time.

Who you are:

You are an experienced Solutions Engineering leader who thrives at the intersection of sales strategy, technical depth, and people leadership. You’re comfortable rolling up your sleeves to lead high-stakes demos and solve complex technical challenges, while also coaching our Solutions Engineers to elevate their impact.

You bring a strong “one team, one goal” mindset, enjoy working cross-functionally, and know how to translate technical capabilities into meaningful business outcomes for customers and prospects alike.

What you get to do every day:

- Balance team development and hands-on technical contribution, spending your time mentoring and leading Solutions Engineers and directly supporting strategic deals
- Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy
- Team Leadership & Mentorship: Lead and develop a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills
- Enablement & Certification: Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value-based technical conversations across the AlertMedia platform
- Pipeline Health & Sales Partnership: Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals
- Operational Excellence: Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof-of-concept (PoC) frameworks
- Cross-Functional Collaboration: Work closely with Product, Engineering, Marketing, and Customer Success to surface insights from the field and influence platform evolution
- Strategic Deal Leadership: Lead technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle
- Solution Prototyping & Problem Solving: Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction
- Executive-Level Engagement: Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes
- Customer Advocacy: Serve as a strong bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real-world use cases
What you bring to the role:

- 8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization
- 2–3+ years in a people leadership role
- Proven success in high-growth SaaS environments, with experience supporting API-driven integrations and cloud infrastructure
- Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives
- A true player-coach mindset — able to move seamlessly from high-level strategy and coaching to hands-on troubleshooting and technical execution
- Passion for delivering an exceptional customer experience through thoughtful, consultative problem-solving

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aalertmedia%3A8885284002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.