# RMA Technician at Alarm.com

> United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aalarmcom%3A8924188002 (read 2026-11-06).

## Facts (observed)

- Company: [Alarm.com](https://alderhq.app/companies/alarm-com)
- Location text: Liberty Lake, Washington; Liberty Lake, WA
- Where it can be done from (inferred): United States (evidence: "Location: Liberty Lake, Washington; Liberty Lake, WA")
- Posted: 2026-10-29 (8 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-05
- Reposted: 0 times · edited: 1 times
- Apply on the employer's site: https://job-boards.greenhouse.io/alarmcom/jobs/8924188002
- Skills listed (inferred): C#/.NET

## Pay and sponsorship

- Posted pay: $40k–$44k per year (from the description)
- Market band for similar posted roles (United States, n 21705): p25 $56k, median $90k, p75 $155k

## Description (the employer's text)

Who We Are:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers.

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

Position Summary

The RMA Hardware Technician is responsible for inspecting, testing, and processing returned hardware products. This is an entry-level position, reporting to the RMA Supervisor, ideal for candidates with a passion for technology and a desire to build hands-on technical skills in a structured, team-oriented environment. The ideal candidate is detail-oriented, dependable, and eager to learn in a fast-paced environment. Full training will be provided.

Essential Job Duties & Responsibilities

- Inspection – Inspect returned hardware units to assess physical condition and identify visible damage, defects, or missing components; log and track units using internal ticketing and inventory management systems.
- Testing & Troubleshooting – Perform basic hardware testing and troubleshooting to identify failures or defects under the guidance of senior technicians.
- Repair & Refurbishment – Assist with component-level or unit-level repairs and refurbishments, ensuring units meet quality and condition standards prior to disposition.
- Return Classification – Classify returns based on condition (warranty, out-of-warranty, DOA, customer-induced damage) in accordance with company policies and procedures.
- Documentation – Accurately document RMA transactions and repair outcomes in company systems, maintaining thorough and up-to-date records.
- Workspace Maintenance – Maintain a clean, organized, and safe work environment and adhere to all safety, compliance, and company policies.
Qualifications

- High school diploma or GED
- Basic understanding of computer hardware, electronics, or networking concepts
- Strong attention to detail with the ability to follow written and verbal instructions
- Good organizational and time management skills with the ability to manage multiple tasks
- Basic computer proficiency (email, data entry, Microsoft Office Suite)
- Ability to lift up to 50 lbs and stand for extended periods as needed
Competencies

- Attention to Detail
- Willingness to Learn & Adaptability
- Team Collaboration
- Accountability & Dependability
- Customer Service Orientation
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Perks at OpenEye:

- The pay for this full-time opportunity is $19.00 - $21.00 per hour. In addition, this position is eligible for an annual discretionary bonus.
Employees are eligible to purchase company stock at a discounted rate

· Collaborative, fun, creative culture where idea sharing is encouraged

· Casual dress (Jeans are welcome!)

· Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.

· Up to $5,000 annual company match for 401k

· Company paid short-term/long-term disability, AD&D and life insurance

· Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs

· Paid maternity and paternity leave

· Pet Insurance

· Free annual membership to Care.com

· Free access to the Headspace app for you and up to five friends and family members.

· 15 Days of Paid Vacation accrued per year (increases after year 3)

· Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous

· 9 Paid Holidays per year

· Educational Assistance Program covering non-degree support, undergraduate and graduate degrees

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aalarmcom%3A8924188002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.