Who We Are:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers.

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

Position Summary

The RMA Hardware Technician is responsible for inspecting, testing, and processing returned hardware products. This is an entry-level position, reporting to the RMA Supervisor, ideal for candidates with a passion for technology and a desire to build hands-on technical skills in a structured, team-oriented environment. The ideal candidate is detail-oriented, dependable, and eager to learn in a fast-paced environment. Full training will be provided.

Essential Job Duties & Responsibilities

Inspection – Inspect returned hardware units to assess physical condition and identify visible damage, defects, or missing components; log and track units using internal ticketing and inventory management systems.
Testing & Troubleshooting – Perform basic hardware testing and troubleshooting to identify failures or defects under the guidance of senior technicians.
Repair & Refurbishment – Assist with component-level or unit-level repairs and refurbishments, ensuring units meet quality and condition standards prior to disposition.
Return Classification – Classify returns based on condition (warranty, out-of-warranty, DOA, customer-induced damage) in accordance with company policies and procedures.
Documentation – Accurately document RMA transactions and repair outcomes in company systems, maintaining thorough and up-to-date records.
Workspace Maintenance – Maintain a clean, organized, and safe work environment and adhere to all safety, compliance, and company policies.

Qualifications

High school diploma or GED
Basic understanding of computer hardware, electronics, or networking concepts
Strong attention to detail with the ability to follow written and verbal instructions
Good organizational and time management skills with the ability to manage multiple tasks
Basic computer proficiency (email, data entry, Microsoft Office Suite)
Ability to lift up to 50 lbs and stand for extended periods as needed

Competencies

Attention to Detail
Willingness to Learn & Adaptability
Team Collaboration
Accountability & Dependability
Customer Service Orientation

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Perks at OpenEye:

The pay for this full-time opportunity is $19.00 - $21.00 per hour. In addition, this position is eligible for an annual discretionary bonus.

Employees are eligible to purchase company stock at a discounted rate

· Collaborative, fun, creative culture where idea sharing is encouraged

· Casual dress (Jeans are welcome!)

· Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.

· Up to $5,000 annual company match for 401k

· Company paid short-term/long-term disability, AD&D and life insurance

· Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs

· Paid maternity and paternity leave

· Pet Insurance

· Free annual membership to Care.com

· Free access to the Headspace app for you and up to five friends and family members.

· 15 Days of Paid Vacation accrued per year (increases after year 3)

· Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous

· 9 Paid Holidays per year

· Educational Assistance Program covering non-degree support, undergraduate and graduate degrees