Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

Job Title: Primary Care Office Manager

Schedule: Full-time: Monday – Friday /40hrs

JOB SUMMARY

The Office Manager oversees all administrative operations for a single clinic location within the Rhode Island Primary Care Medical Group. This role ensures efficient front- and back-office operations, delivers exceptional patient experience, and supports seamless day-to-day clinic functions. Serving as the operational backbone of the practice, the Office Manager manages staff, workflows, and administrative systems to promote consistency, efficiency, and high-quality care delivery.

The Office Manager will comply with and uphold all Rhode Island Primary Care Medical Group (RIPCMG) policies, procedures, and regulatory requirements. This includes ensuring adherence to organizational standards, confidentiality and HIPAA guidelines, financial and billing protocols, human resource policies, and quality assurance initiatives. The Office Manager is responsible for implementing updates to policies as directed, maintaining documentation in accordance with organizational and legal standards, and fostering a culture of accountability and compliance within the clinic

Essential Duties and Responsibilities

Front Office Management

Supervise front desk staff (receptionists, schedulers, patient service representatives)
Manage patient scheduling, appointment reminders, check-in/check-out processes, and phone systems
Ensure excellent customer service and patient satisfaction
Handle patient complaints and service recovery

Back Office Coordination

Oversee medical records, billing, and insurance verification processes
Coordinate with back-office staff on claims, authorizations, and follow-ups
Ensure accurate documentation and compliance with HIPAA regulations
Manage patient communications (results)

Staff Management

Maintain staffing schedules to support smooth daily workflows and high-quality patient care.
Oversee periodic staff performance evaluations – including involvement in setting and recording progress on competencies, goals, training courses, and other key staff development initiatives.
Foster a team culture that reflects respect, accountability, and continuous improvement.

Operations & Workflow

Optimize office workflows and processes for efficiency
Maintain office equipment, supplies, and inventory
Coordinate facility maintenance and vendor relationships
Implement office policies and procedures (in collaboration with Rhode Island Primary Care Medical Group

Patient Experience & Quality Care

Promote a welcoming and supportive environment that prioritizes patient access, communication, and satisfaction.
Ensure patients receive timely, respectful, and coordinated care.
Manage patient experience, dispute resolution, and non-clinical patient correspondence.
Collaborate with the Quality and Performance team to improve satisfaction scores.
Collaborate with clinical staff to meet quality metrics in line with RIPCPC and value-based care initiatives.
Promote patient engagement tools such as patient portals and preventive care outreach.

Financial Management

Monitor office budget and control costs
Manage petty cash and office expenses
Process payroll for administrative staff
Track key performance metrics (collections, no-shows, productivity)
Ensure compliance with HIPAA, OSHA, state, and federal regulations.