Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

The Senior Specialist, IPA Quality & Performance drives quality, cost, and risk adjustment results across the Chaffey Medical Group and My Family Medical Group IPA networks. Working under the direction of IPA Opeations Manager, the role develops and executes the performance plan for each IPA, leads practice engagement in the field, serves as the named quality contact for contracted health plans, and coordinates the work of the staff who produce supplemental data and chart evidence.

Most practices in these networks are independently owned, and many contract with more than one IPA. This role has no direct authority over how those practices operate. Results come from relationships, credibility with physicians and office managers, and the ability to show each practice why performing for this IPA is worth their time and money. Measure knowledge can be taught quickly; the ability to move independent practices cannot, and it is the core qualification for this job.

What you’ll do

Network performance strategy

Develop and execute the annual quality, cost, and risk adjustment performance plan for each IPA, for approval by IPA Operations Manager, with targets tied to health plan incentive contracts across Medicare Advantage, commercial, and Medi-Cal lines of business.
Segment practices by membership, current performance, and dollars at stake. Direct field time and staff effort to where they will move results most.
Translate contract incentive economics into practice-level terms, so each practice understands what closing its gaps is worth to it.
Forecast year-end performance against plan cut points and contract targets, and adjust strategy mid-year when forecasts fall short.

Practice engagement and influence

Build and sustain working relationships with physician owners, office managers, and front-line staff, including at practices that are also affiliated with competing IPAs.
Lead practice visits, performance reviews, and education on measure requirements, documentation, and workflow. Deliver gap lists and scorecards in a form practices will actually use.
Design and run practice incentive and recognition programs within approved budget, and track whether they change behavior.
Apply the documented escalation process. Interventions and education are recorded; two documented attempts over a quarter without movement trigger escalation through the standing monthly review with IPA leadership and the Medical Director, routed as administrative or clinical as appropriate.

Quality (HEDIS and Star Ratings)

Direct gap-closure strategy across HEDIS, Star Ratings, Part D adherence, and patient experience (CAHPS) measures, and Medi-Cal and commercial program measures as contracted.
Direct the HEDIS Coordinator on supplemental data files, submission calendars, and portal submissions, and direct the HIM queue on chart retrieval. Confirm capacity before committing to any submission timeline.
Monitor rates against targets at least monthly, at the IPA, practice, and measure level.

Cost and utilization

Partner with Utilization and Care Management to share practice-level utilization data (emergency department visits, admissions, readmissions, post-discharge follow-up, referral patterns, pharmacy) and build practice-specific improvement plans.
Incorporate cost and utilization results into practice performance reviews alongside quality.